This article was previously published under Q187268
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If this article does not describe the error message that you are receiving, view the following Microsoft Knowledge Base article to view more articles that describe error messages:
315854 Windows 98 and Windows Me Error Message Resource Center
When you install Windows 98, you may receive the following error messagewhen you type your Product Key and then click OK:
Application Error SUWIN caused a General Protection Fault in module PIDGEN.DLL @ 0001:5F2C
MSGSRV32 caused an General Protection Fault in PIDGEN.DLL
This behavior may also occur if you start your computer with a Windows 98Startup disk and then try to install Windows 98 from CD-ROM, or if you attempt to view your hardware configuration using the System Information Tool.
This behavior can occur for either of the following reasons:
You are running Setup from the floppy disk version of Windows 98 and you typed the incorrect Product Key.
Your computer's date is set incorrectly.
To resolve this issue, use the appropriate method:
Incorrect Product Key
Type the correct Product Key or, if you have misplaced your Product Key,contact Microsoft Technical Support to obtain the correct Product Key forWindows 98.
Reset you computer's date to the correct date. To do so, follow these steps:
Click Start, point to Settings, click Control Panel, and then double- click Date/Time.
Adjust the date to the correct date, and then click OK.
At the command prompt, type date, pressENTER, type the correct date, and then press ENTER.
PID ID code identification CD key fautl pidgen dll