MGI PhotoSuite May Paste Screenshots As Garbage Or an Access Violation Occurs

This article was previously published under Q187964
This article has been archived. It is offered "as is" and will no longer be updated.
SYMPTOMS
When you use MGI PhotoSuite versions 8.0 or 8.05 on a computer runningWindows NT to paste screen shots into a new window, one or more of thefollowing symptoms may occur:

  • Screenshots do not show up correctly when pasted into a new window.
  • An Application Error has occurred.

    Exception: access violation
CAUSE
In Windows NT, when performing an ALT+PrintScreen to copy something to theclipboard while running at 16 bpp (bits per pixel), a 16 bpp DIB (deviceindependent bitmap) will be copied to the clipboard. When you paste theimage into MGI PhotoSuite, it calls GetClipboardData and receives a 16 bppimage as the return value but it assumes that the DIB is 24 bpp. Dependingon what is in memory, this copy can cause the application to generate anderror or display the new DIB that does not resemble the original DIBbecause PhotoSuite is attempting to interpret 16 bpp data as 24 bpp data.

On Windows 95, pressing ALT+PrintScreen forces a 24 bpp DIB to be copiedto the clipboard (regardless of the current color resolution), so thisproblem does not happen.
RESOLUTION
To resolve this problem, obtain the latest service pack for Windows NT 4.0 or Windows NT Server 4.0, Terminal Server Edition. For additional information, click the following article number to view the article in theMicrosoft Knowledge Base:
152734 How to Obtain the Latest Windows NT 4.0 Service Pack

STATUS
Microsoft has confirmed that this is a problem in Windows NT 4.0 and Windows NT Server 4.0, Terminal Server Edition. This problem was first corrected in Windows NT 4.0 Service Pack 4.0 and Windows NT Server 4.0, Terminal Server Edition Service Pack 4.
screen resolution garbage dr. watson smallbiz
Properties

Article ID: 187964 - Last Review: 02/23/2014 01:09:43 - Revision: 3.2

  • Microsoft Windows NT Server 4.0, Terminal Server Edition
  • Microsoft Windows NT Server 4.0 Standard Edition
  • Microsoft Windows NT Workstation 4.0 Developer Edition
  • Microsoft Windows NT Server 4.0 Enterprise Edition
  • Microsoft BackOffice Small Business Server 4.0
  • Microsoft BackOffice Small Business Server 4.0a
  • kbnosurvey kbarchive kbhotfixserver kbqfe kbbug kbfix KB187964
Feedback