This article was previously published under Q187964
This article has been archived. It is offered "as is" and will no longer be updated.
When you use MGI PhotoSuite versions 8.0 or 8.05 on a computer runningWindows NT to paste screen shots into a new window, one or more of thefollowing symptoms may occur:
Screenshots do not show up correctly when pasted into a new window.
An Application Error has occurred.
Exception: access violation
In Windows NT, when performing an ALT+PrintScreen to copy something to theclipboard while running at 16 bpp (bits per pixel), a 16 bpp DIB (deviceindependent bitmap) will be copied to the clipboard. When you paste theimage into MGI PhotoSuite, it calls GetClipboardData and receives a 16 bppimage as the return value but it assumes that the DIB is 24 bpp. Dependingon what is in memory, this copy can cause the application to generate anderror or display the new DIB that does not resemble the original DIBbecause PhotoSuite is attempting to interpret 16 bpp data as 24 bpp data.
On Windows 95, pressing ALT+PrintScreen forces a 24 bpp DIB to be copiedto the clipboard (regardless of the current color resolution), so thisproblem does not happen.
To resolve this problem, obtain the latest service pack for Windows NT 4.0 or Windows NT Server 4.0, Terminal Server Edition. For additional information, click the following article number to view the article in theMicrosoft Knowledge Base:
152734 How to Obtain the Latest Windows NT 4.0 Service Pack
Microsoft has confirmed that this is a problem in Windows NT 4.0 and Windows NT Server 4.0, Terminal Server Edition. This problem was first corrected in Windows NT 4.0 Service Pack 4.0 and Windows NT Server 4.0, Terminal Server Edition Service Pack 4.