WD97: Multilayered Display Driver Produces Black Line in Word When NetMeeting Is Installed

This article was previously published under Q188424
This article has been archived. It is offered "as is" and will no longer be updated.
SYMPTOMS
When using Microsoft Word, if you draw a line that extends from inside aheader/footer to the body of the document, you will see a solid black linelocated at approximately 4.17 inches from the right edge of the page whentext is typed beside the line. This is more likely to occur when the zoomis greater than 100 percent.
CAUSE
This behavior is caused by a problem in the Windows NT multilayered driverinterface. NetMeeting calls this interface with its MNMDD driver to shareapplications and collaborate.
RESOLUTION
To resolve this problem, obtain the latest service pack for Windows NT 4.0 orWindows NT Server 4.0, Terminal Server Edition. For additional information,please see the following article in the Microsoft Knowledge Base:
152734 How to Obtain the Latest Windows NT 4.0 Service Pack


You can work around this problem by not using the multilayered driverinterface. Perform the following steps to disable the NetMeetingapplication sharing and collaboration:

  1. In Control Panel, double-click Devices.
  2. Click MNMDD, click Startup, and then click Disabled.
  3. Click OK, click Yes, and then click Close.
  4. Shut down and restart your computer.
STATUS
Microsoft has confirmed this to be a problem in Windows NT 4.0 and Windows NTServer 4.0, Terminal Server Edition. This problem was first corrected in WindowsNT 4.0 Service Pack 4 and Windows NT Server 4.0, Terminal Server Edition ServicePack 4.
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Properties

Article ID: 188424 - Last Review: 02/28/2014 04:16:52 - Revision: 3.1

  • Microsoft Windows NT Server 4.0, Terminal Server Edition
  • Microsoft Windows NT 4.0
  • Microsoft Windows NT Server 4.0 Enterprise Edition
  • kbnosurvey kbarchive kbbug kbfix kbqfe kbhotfixserver KB188424
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