You are currently offline, waiting for your internet to reconnect

Notes Connector Error Msg: Unable to Find Path to Server

This article was previously published under Q188815
This article has been archived. It is offered "as is" and will no longer be updated.
When you try to configure the Exchange 5.5 Notes Connector for Lotus Notes,using the Exchange Connectivity Administrator, you may receive one of thefollowing error message:
LME-NOTES-NTSMEX(00a0) 2 41300:<Notes Package ID>: Client Access
<CLIENT>. Extended Reason String: Unable to find path to server
Failed to get a list of users from the lotus notes name and address book for server <servername> notes returned error code 0x0803 unable to find path to server.
Failed to get the list of users from the notes name and address book for server name <servername> notes returned error code 0x0807
These error messages occur even though the Lotus Notes client can connect to the Lotus Notes server.
These errors may be generated if duplicates of the Nnotes.dll file exist within the system path. The Exchange Notes Connector for Lotus Notes requires this file. By default, there should be only one instance of this .dll file on the Exchange Server computer's hard disk.

This single instance of Nnotes.dll should be left in the default location,where the Notes client places it during Setup (in the \NOTES directory). Ifa copy of this .dll file resides in the \WINNT\SYSTEM32 directory, you maysee the above errors.
Perform the following steps to work around this behavior:

  1. Use Windows Explorer to search for all the files named Nnotes.dll.
  2. Remove all instances of the Nnotes.dll file except the one that exists in the \NOTES directory.
  3. Add <drive>:\NOTES to the system's PATH environment variable, where <drive> is the drive letter such as C or D.
  4. Restart the Exchange Server computer for the change to take effect.
After the server has been restarted, the Exchange Notes Connector for LotusNotes should start and operate without the "Unable to find path to server"error.
nnotes dll

Article ID: 188815 - Last Review: 12/05/2015 08:52:40 - Revision: 3.2

Microsoft Exchange Server 5.5 Standard Edition

  • kbnosurvey kbarchive kbprb KB188815