Article ID: 188898 - View products that this article applies to.
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If you are experiencing unexpected behavior when working with a PowerPoint file, your presentation may be damaged or corrupted. Symptoms of a corrupted presentation include the following:
Note It is also possible to experience the symptoms that are described above for other reasons.
After you determine that the presentation has been corrupted, try the following methods to attempt to recover the damaged file. The methods listed below are split into the following sections:
For additional information about how to install the latest updates for your version of PowerPoint for Mac, click the following article number to view the article in the Microsoft Knowledge Base:
323601Method 2: Start the computer in safe mode.
(https://support.microsoft.com/kb/323601/ )How to obtain the latest version of a Microsoft product for a Macintosh computer
Test the presentation after starting the computer in safe mode. For more information about how to restart your computer in safe mode, click the following article number to view the article in the Microsoft Knowledge Base
(http://support.microsoft.com/kb/2398596)Perform a clean startup (Safe boot) to determine whether background programs are interfering with Office for Mac
Method 3: Remove all Auto-recover files.
One or more corrupted Auto-recover files may be on the system, and may be preventing PowerPoint from opening your presentation.
For PowerPoint 2008:
PowerPoint 2008 saves the file in the Microsoft User Data/Office 2008 AutoRecovery folder with the name "PowerPoint Temp." Move these to the desktop. You can review them later to see if they are important.
For PowerPoint 2004:
If you cannot open the presentation from the Open dialog box, the thumbnail image may be damaged. After you click a presentation in the PowerPoint Open dialog box, PowerPoint displays a thumbnail of the first slide. If this thumbnail is damaged PowerPoint may not be able to open the file using this method. Try a different method.
Method 3: Double-click the PowerPoint presentation.
In the Finder, double-click the presentation file that you want to open.
Method 4: Try to insert the slides into a blank presentation.
Method 5: Try opening the presentation with PowerPoint Viewer.
If you can open the presentation, this may be an indication that your PowerPoint program is damaged or that you have some corrupted objects within the presentation.
Method 6: Try opening the presentation on another computer.
Test the file in both PowerPoint 2004 and 2008 or on computer that is running a 2003, 2007, or 2010 version of Microsoft Office to see if the presentation is recoverable.
In some cases, moving the PowerPoint file to a different operating environment may allow you to open the presentation. If you are able to open the file, search the slides for any blank object place holders and delete them. Re-save the presentation, return the file to its original operating environment, and then try again.
Insert the slides into a blank presentation.
Method 2: Paste the slides from the damaged presentation into a new presentation
Use a copy and paste operation to move the slides from the damaged presentation to a blank presentation. To do this, follow these steps:
Method 3: Save the presentation as RTF (Rich Text Format)
If the corruption is throughout the presentation, saving as RTF may be the only option to recover any data. This method, if successful, recovers only the text that appears in Outline view. To do this, follow these steps:
Article ID: 188898 - Last Review: February 25, 2011 - Revision: 7.0