Errors When Shutting Down Windows with Compaq FX-Series Monitors

This article was previously published under Q189329
This article has been archived. It is offered "as is" and will no longer be updated.
If this article does not describe the error message that you are receiving, view the following Microsoft Knowledge Base article to view more articles that describe error messages:
315854 Windows 98 and Windows Me Error Message Resource Center
SYMPTOMS
When you try to shut down your Windows 98-based computer with a CompaqFX-series monitor, you may receive the following error message, or onesimilar to it:
A Fatal Exception 0E has occurred at 0028:C001AEEB
CAUSE
This behavior can occur because the version of Universal-Serial Bussupport software included with some FX-series monitors is not fullycompatible with Windows 98.
RESOLUTION
To resolve this issue, obtain and install the most current version of theUniversal-Serial Bus support software for FX-series monitors from Compaq.For information about how to do so, contact Compaq, or view thedocumentation included with your monitor or computer.

MORE INFORMATION
If this article does not describe your shutdown-related issue, please see the following Microsoft Web site to view more articles about shutting down Windows 98:

The third-party product discussed in this article is manufactured by avendor independent of Microsoft; we make no warranty, implied orotherwise, regarding this product's performance or reliability.
98 fatal exception oe w98shutdown
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Article ID: 189329 - Last Review: 01/07/2015 07:07:01 - Revision: 2.2

  • Microsoft Windows 98 Standard Edition
  • kbnosurvey kbarchive kb3rdparty kbdisplay kbenv kberrmsg kbfaq kbfatalexerr0e kbprb KB189329
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