This article was previously published under Q189329
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If this article does not describe the error message that you are receiving, view the following Microsoft Knowledge Base article to view more articles that describe error messages:
315854 Windows 98 and Windows Me Error Message Resource Center
When you try to shut down your Windows 98-based computer with a CompaqFX-series monitor, you may receive the following error message, or onesimilar to it:
A Fatal Exception 0E has occurred at 0028:C001AEEB
This behavior can occur because the version of Universal-Serial Bussupport software included with some FX-series monitors is not fullycompatible with Windows 98.
To resolve this issue, obtain and install the most current version of theUniversal-Serial Bus support software for FX-series monitors from Compaq.For information about how to do so, contact Compaq, or view thedocumentation included with your monitor or computer.
If this article does not describe your shutdown-related issue, please see the following Microsoft Web site to view more articles about shutting down Windows 98: