WD97: Word Fails to Open "Cannot Open the Existing <Square Symbol>"

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Case 1

When you attempt to start a second session of Microsoft Word 97 running ona Windows NT, version 4.0, the following error message may appear:
Word cannot open the existing <square symbol>
where <square symbol> is a symbol resembling an empty white box.

Case 2

When you attempt to open a password-protected document using the "read-only recommended" option, the document fails to open.
A variable limit was reached. Therefore, current disk free space appears tobe less than the amount required for creating an associated Temp file.
To correct this problem, obtain Microsoft Word 97 Service Release 2 (SR-2).To temporarily work around this problem, use either of the followingmethods.

Method 1: Create a Paging File to Reduce the Amount of Perceived Disk Space

On the drive on which the Temp directory is located, create a paging filelarge enough to create the impression of less free disk space [less than 2gigabytes (GB)].

Method 2: Use Only One Session of Word

Do not attempt to use two sessions of Word. Close the dialog box to theerror message and activate the open session of Word.
Microsoft has confirmed this to be a problem in the Microsoft productslisted at the beginning of this article. This problem was corrected inMicrosoft Office 97 Service Release 2 (SR-2). For additional informationabout SR-2, please see the following article in the Microsoft KnowledgeBase:
151261 OFF97: How to Obtain and Install MS Office 97 SR-2
More information
For additional information, please see the following article in theMicrosoft Knowledge Base:
173547 WD: Document Fails to Open "Cannot Open The Existing <Square>"
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Article ID: 189439 - Last Review: 01/12/2015 16:01:08 - Revision: 1.0

  • Microsoft Word 97 Standard Edition
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