Browser Service Fails to Start or Stop Button Is Unavailable

This article was previously published under Q189606
This article has been archived. It is offered "as is" and will no longer be updated.
Symptoms
When starting the Browser Service, your computer may appear to stopresponding (hang) and the following error message may occur:

Could not start the Computer Browser Service on \\SERVERNAME.
Error 2186: The service is not responding to the control function.

When you attempt to stop the Browser Service using the Services utility inControl Panel, the Stop button may be unavailable.
Cause
This problem is caused by a race condition in the startup code in thebrowser. The Browser service has two tasks trying to report status to theService Control Manager. The result is that the status of the Browserservice gets set to an incorrect value.
Resolution
To resolve this problem, obtain the latest service pack for Windows NT 4.0 or Windows NT Server 4.0, Terminal Server Edition. For additional information, click the following article number to view the article in theMicrosoft Knowledge Base:
152734 How to Obtain the Latest Windows NT 4.0 Service Pack

Status
Microsoft has confirmed that this is a problem in Windows NT 4.0 and Windows NT Server 4.0, Terminal Server Edition. This problem was first corrected in Windows NT 4.0 Service Pack 4.0 and Windows NT Server 4.0, Terminal Server Edition Service Pack 4.
Properties

Article ID: 189606 - Last Review: 11/02/2013 17:03:00 - Revision: 2.0

  • Microsoft Windows NT Server 4.0 Standard Edition
  • Microsoft Windows NT Workstation 4.0 Developer Edition
  • Microsoft Windows NT Server 4.0 Enterprise Edition
  • kbnosurvey kbarchive kbHotfixServer kbqfe kbbug kbfix KB189606
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