Dial-Up Networking Generates Dr Watson When Called Via Shortcut (DisableSavePassword Active)

This article was previously published under Q189832
This article has been archived. It is offered "as is" and will no longer be updated.
Symptoms
If the following registry key
HKLM\System\CurrentControlSet\Services\RasMan\Parameter \DisableSavePassword


is set to 1, and a phonebook entry from Dial-Up Networking is called byusing a shortcut on the desktop, the RASPHONE application will stop with anaccess violation. The same situation could also happen if Rasphone.exe isstarted with command line parameters or if Microsoft Outlook is configuredto use remote mail.

For additional information on DisableSavePassword, please see the followingarticle in the Microsoft Knowledge Base:

ARTICLE-ID: 172430
TITLE : Disabling Save Password Option in Dial-Up Networking
Resolution
To resolve this problem, obtain the latest service pack for Windows NT 4.0 or the individual software update. For information on obtaining the latest service pack, please go to:
  • 152734 how to obtain the latest windows nt 4.0 service pack
For information on obtaining the individual software update, contact Microsoft Product Support Services. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:
Workaround
You can work around this problem by not using shortcuts for phonebookentries or by disabling DisableSavePassword in the registry.
Status
Microsoft has confirmed this to be a problem in Windows NT version 4.0. This problem was first corrected in Windows NT 4.0 Service Pack 5.
4.00
Properties

Article ID: 189832 - Last Review: 11/02/2013 21:21:00 - Revision: 3.0

  • Microsoft Windows NT Workstation 4.0 Developer Edition
  • Microsoft Windows NT Server 4.0 Standard Edition
  • Microsoft Windows NT Server 4.0 Enterprise Edition
  • kbnosurvey kbarchive kbhotfixserver kbqfe kbbug kbfix KB189832
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