Article ID: 189848 - View products that this article applies to.
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Computers either disappear or not show up at all from the Manage Computer Wizard in the Small Business Server (SBS) console.
This behavior occurs if the protocol binding order for Transmission Control Protocol/Internet Protocol (TCP/IP) and the Windows Internet Naming Service (WINS) client has the Remote Access Service (RAS) Wide Area Network (WAN) adapter bound before the network interface card (NIC). When the RAS WAN adapter is bound first, browse broadcasts are sent to the RAS WAN Adapter instead of the network interface card (NIC). When the browse service does not get any response from the RAS WAN adapter, it believes there are no workstations on the network. This, in turn, causes computers to disappear from the "Computer Window" in the Manage Computers Wizard.
To work around this behavior:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Article ID: 189848 - Last Review: December 29, 2014 - Revision: 3.0