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Unable to Use the My Documents Shortcut on the Desktop

This article was previously published under Q189952
This article has been archived. It is offered "as is" and will no longer be updated.
If this article does not describe the error message that you are receiving, view the following Microsoft Knowledge Base article to view more articles that describe error messages:
315854 Windows 98 and Windows Me Error Message Resource Center
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows Registry

When you double-click or right-click the My Documents shortcut on thedesktop, you may receive the following error message:
This program has performed an illegal operation and will be shut down.

If you then click Details, you may see either of the followinginformational messages:
  • Explorer caused a stack fault in module KERNEL32.DLL at <address>
  • Explorer caused a stack fault in module SHDOCVW.DLL at <address>
This problem can occur if the value of the Personal value in the followingregistry key does not have the path to the My Documents folder or isblank:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders

WARNING: Using Registry Editor incorrectly can cause serious problems thatmay require you to reinstall your operating system. Microsoft cannotguarantee that problems resulting from the incorrect use of RegistryEditor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing KeysAnd Values" Help topic in Registry Editor (Regedit.exe) or the "Add andDelete Information in the Registry" and "Edit Registry Data" Help topicsin Regedt32.exe. Note that you should back up the registry before you edit it.

To resolve this problem, restart your computer, and then use RegistryEditor to view the following registry key:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders

Modify the value of the Personal value to be the path to the My Documentsfolder (by default, this is c:\My Documents).
Microsoft has confirmed this to be a problem in Windows 98.
For related information about a similar issue, please see the followingarticle in the Microsoft Knowledge Base:
ARTICLE-ID: 188604
TITLE : Problems When You Click Find Target on a Desktop Shortcut
98 kernel32 shdocvw dll rebuild docs icon

Article ID: 189952 - Last Review: 12/05/2015 08:59:36 - Revision: 1.2

Microsoft Windows 98 Standard Edition

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