Plugging and Unplugging Power Cord May Hang Computer

This article was previously published under Q190508
This article has been archived. It is offered "as is" and will no longer be updated.
If this article does not describe the error message that you are receiving, view the following Microsoft Knowledge Base article to view more articles that describe error messages:
315854 Windows 98 and Windows Me Error Message Resource Center
If you plug and unplug the power cord on a battery-powered computer thatconforms to the Advanced Configuration and Power Interface (ACPI)specification, one of the following symptoms may occur:
  • Your computer appears to stop responding (hang)
  • You receive a Fatal Exception 0E error message.
After you experience one of these symptoms, your computer may appear toretain some degree of functionality, but certain ACPI functions such asthermal management may be disabled. This may result in the computer'sinternal temperature reaching dangerously high levels without Windows 98being able to activate the appropriate cooling methods to reduce thetemperature.

To work around this problem, shut down and restart your computer. If youare unable to shut down Windows properly, turn your computer off and thenback on.

To prevent this problem from occurring, do not plug and unplug the powercord repeatedly or in rapid succession.
Microsoft has confirmed this to be a problem in Microsoft Windows 98.

This problem occurs only on battery-powered computers because if youunplug the power cord on any other type of computer (for example,computers that use only AC power), the computer turns off.

It is possible, although not confirmed, that other power-managementactions may cause these symptoms to occur.

This problem has been reported to occur on an IBM ThinkPad 600 computer.

freeze freezes hangs lock locks up

Article ID: 190508 - Last Review: 12/05/2015 09:02:58 - Revision: 1.2

Microsoft Windows 98 Standard Edition

  • kbnosurvey kbarchive kbfatalexerr0e kbpowerman kbprb KB190508