Article ID: 190628 - View products that this article applies to.
This article was previously published under Q190628
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(https://support.microsoft.com/kb/315854/ )Windows 98 and Windows Me error message resource center
After you install the Hewlett-Packard HP JetAdmin service, you may be unable to view properties for any of your printers. Also, if you right-click a printer icon in the Printers folder, you may receive the following error message:
If you click Close, and then click Properties, you may receive the following error message:
EXPLORER caused an invalid page fault in module KERNEL32.DLL at 015f:bffabea
If you then click Close, you may be able to view properties for your printer.
RUNDLL32 caused an invalid page fault in module KERNEL32.DLL at 015f:bff8abea
This issue can occur if you have installed the Windows 98 Hewlett-Packard Jetadmin drivers version 2.54 from the Windows 98 CD-ROM, and you then install the Hewlett-Packard HP JetAdmin service.
To work around this issue, uninstall the Hewlett-Packard HP JetAdmin service, and then reinstall it. To do so, use the following steps: