This article was previously published under Q191088
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When you use a custom form to print to a network printer, a "PC LOADLETTER" (or similar) message appears on the printing device. This onlyhappens when running different language versions of the Windows NT softwareon the client and server. For example, a client may be running the Dutchversion of Windows NT Workstation and your print server may be running theU.S. version of Windows NT Server.
NOTE: This problem only occurs with PCL-based printing devices.
This problem occurs because the text strings representing the built-in formnames are localized.
When connecting to a print server, the form names at the client arecompared with those at the server. Since the form names are localized, thiscan cause the client's local forms database to become inconsistent with thelist of forms at the server. This in turn can cause the printer driver toselect the wrong paper size.
To resolve this problem, obtain the latest service pack for Windows NT 4.0 or Windows NT Server 4.0, Terminal Server Edition. For additional information, click the following article number to view the article in theMicrosoft Knowledge Base:
152734 How to Obtain the Latest Windows NT 4.0 Service Pack
Microsoft has confirmed that this is a problem in Windows NT 4.0 and Windows NT Server 4.0, Terminal Server Edition. This problem was first corrected in Windows NT 4.0 Service Pack 4.0 and Windows NT Server 4.0, Terminal Server Edition Service Pack 4.