Article ID: 191558 - View products that this article applies to.
This article was previously published under Q191558
Mail can not be downloaded or viewed using Microsoft Outlook Express Secure Password Authentication (SPA) to access messages on an Exchange Server computer. You may receive the following error message:
This functionality requires that Exchange Server has the Windows NT Challenge/Response enabled for the POP3 protocol.
You could not be logged on to the mail server using Secure Password
Authentication. Please check your account information and verify that
your mail server supports Secure Password Authentication.
This problem may occur when a client using SPA tries to log on to a mailbox where the mailbox alias is different than the Windows NT account. The mail client uses the computer's logon credential information for SPA and assumes that the mailbox alias will be the same as the Windows NT account.
Change the users mailbox alias to match the Windows NT account in the Exchange Server Administrator program.
You can test this by telneting to port 110 of the server. After you receive the server's "ready" response from the Exchange Server computer, type "Auth NTLM," (without the quotation marks) and CRLF. If you get "+ OK," then the server supports Secure Password Authentication. Otherwise, you will receive "The NTLM Authentication package has been disabled for this protocol."
Article ID: 191558 - Last Review: October 28, 2006 - Revision: 3.3
Retired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.