This article was previously published under Q191609
This article has been archived. It is offered "as is" and will no longer be updated.
If this article does not describe the error message that you are receiving, view the following Microsoft Knowledge Base article to view more articles that describe error messages:
315854 Windows 98 and Windows Me Error Message Resource Center
When you start your Microsoft Windows 98-based computer or your Windows Millennium Edition-based computer, you may receive the following error message:
Explorer: This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.
If you then click Details, you may see the following information:
EXPLORER caused an invalid page fault in module EXPLORER.EXE at memory address.
NOTE: To more effectively search the Microsoft Knowledge Base, use keywords that relate to your issue. If you are searching for troubleshooting information that is not mentioned in this article, search the Microsoft Knowledge Base again by using keywords that are listed in the following Microsoft Knowledge Base article:
242450 How to Query the Microsoft Knowledge Base Using Keywords
This behavior can occur if the Microsoft Windows 95 version of theExplorer.exe file is located in the root folder of drive C.
Windows Millennium Edition (Me)
In Windows Me, use an Emergency Boot Disk to boot the computer to MSDOS mode Without CDROM Support.For more information about how to create an Emergency Boot Disk, click the article numbers below to view the articles in the Microsoft Knowledge Base: