Event ID 11 Changed to an Informational Message

This article was previously published under Q192786
This article has been archived. It is offered "as is" and will no longer be updated.
SYMPTOMS
The following message appears as an warning:

   Event ID   :  11   Source     :  Serial   Description:  The hardware resources for COM1 are already in use by                 another device.				


However, the device on COM1 continues to function normally.
CAUSE
When modems are enumerated by Pnpisa.sys, entries are created in theregistry. When installing a third-party driver that is the equivalent ofSerial.sys, these entries confuse Serial.sys. During startup, Serial.sysattempts to manage this device and claim those resources already used bythe third-party driver. This process fails and reports this as an errorwhen, in fact, it is informational as the device on COM1 is stillfunctioning.
RESOLUTION
To resolve this problem, obtain the latest service pack for Windows NT 4.0 or Windows NT Server 4.0, Terminal Server Edition. For additional information, click the following article number to view the article in theMicrosoft Knowledge Base:
152734 How to Obtain the Latest Windows NT 4.0 Service Pack

STATUS
Microsoft has confirmed that this is a problem in Windows NT 4.0 and Windows NT Server 4.0, Terminal Server Edition. This problem was first corrected in Windows NT 4.0 Service Pack 4.0 and Windows NT Server 4.0, Terminal Server Edition Service Pack 4.
Properties

Article ID: 192786 - Last Review: 10/10/2013 20:57:16 - Revision: 2.2

  • Microsoft Windows NT Server 4.0, Terminal Server Edition
  • Microsoft Windows NT Server 4.0 Standard Edition
  • kbnosurvey kbarchive kbhotfixserver kbqfe kbbug kbfix KB192786
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