Article ID: 193242 - View products that this article applies to.
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When you attempt to start your Windows-based computer after connecting an external Small Computer System Interface (SCSI) device, your computer may stop responding (hang) at the Windows logo screen.
This behavior can occur if your computer contains a SCSI adapter with two internal ports as well as an external port, and there are devices connected to both of the internal ports. Connecting a device to the external port is not supported in this configuration.
To work around this issue, disconnect the external SCSI device and then restart your computer.
For information about how to reconfigure your SCSI devices, please refer to the documentation included with your computer or the SCSI adapter, or contact the computer's or adapter's manufacturer.
Article ID: 193242 - Last Review: October 10, 2013 - Revision: 4.1