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Cannot Save JPEG Files with Picture It! Express or Paint

This article was previously published under Q193354
IMPORTANT: This article contains information about editing the registry.Before you edit the registry, make sure you understand how to restore itif a problem occurs. For information about how to do this, view the"Restoring the Registry" Help topic in Regedit.exe or the "Restoring aRegistry Key" Help topic in Regedt32.exe.
SYMPTOMS
When you use Microsoft Picture It! Express or Microsoft Paint to save animage as a Joint Photographic Experts Group (JPEG) file, the file may notbe saved. The program may appear to save the file, but it may not belisted in the folder in which you chose to save it. Also, when you attemptto open a JPEG file in Paint, you may receive the following error message:
Paint
<path><filename>.jpg
Paint cannot read this file.
This is not a valid bitmap file, or its format is not currently supported.
CAUSE
This behavior can occur if the JPEG graphics filter is missing or damaged,or if the registry entries for the JPEG graphics filter are missing ordamaged.
RESOLUTION
WARNING: Using Registry Editor incorrectly can cause serious problems thatmay require you to reinstall your operating system. Microsoft cannotguarantee that problems resulting from the incorrect use of RegistryEditor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing KeysAnd Values" Help topic in Registry Editor (Regedit.exe) or the "Add andDelete Information in the Registry" and "Edit Registry Data" Help topicsin Regedt32.exe. Note that you should back up the registry before you editit. If you are running Windows NT, you should also update your EmergencyRepair Disk (ERD).

To resolve this issue, remove Picture It! Express, rename the JPEGgraphics filter, remove the JPEG graphics filter registry entries, andthen reinstall Picture It! Express. To do so, use the following steps:

  1. Click Start, point to Settings, and then click Control Panel.
  2. Double-click Add/Remove Programs.
  3. On the Install/Uninstall tab, click Microsoft Plus! 98, click Add/Remove, click Add/Remove again, and then click Next.
  4. Click the Picture It! Express check box to clear it, click Next, click Next again, click Finish, and then click OK.
  5. Click Start, point to Find, and then click Files Or Folders.
  6. In the Named box, type "jpegim32.flt" (without quotation marks), and then click Find Now.
  7. Rename all of the Jpegim32.flt files to Jpegim32.old. For information about how to rename a file, click Start, click Help, click the Index tab, type "renaming" (without quotation marks), and then double-click the "Renaming Files" topic.
  8. Use Registry Editor to remove the JPEG value from the following registry keys:

    - HKEY_LOCAL_MACHINE/Software/Microsoft/Shared Tools/Graphic Filters/ Export

    - HKEY_LOCAL_MACHINE/Software/Microsoft/Shared Tools/Graphic Filters/ Import
  9. Repeat steps 1-4. In step 4, click the Picture It! Express box to select it.
Properties

Article ID: 193354 - Last Review: 01/23/2007 18:21:33 - Revision: 1.2

Microsoft Windows 98 Standard Edition

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