Err Msg: An unknown error has occurred during installation
This article was previously published under Q193576
If this article does not describe the error message that you are receiving, view the following Microsoft Knowledge Base article to view more articles that describe error messages:
Windows 98 and Windows Me Error Message Resource Center
When you try to download a component from the Windows Update page, you mayreceive one of the following error messages:
An unknown error has occurred during installation.
Explorer caused an Invalid Page Fault in module Kernel32.dll
IE5WZD caused an exception C0010000H in module Kernel32.dll
IE5WZD caused an exception C0010000H in module MSJAVA.DLL
IE5WZD caused an invalid page fault in module Kernel32.dll
IE5WZD caused an invalid page fault in module MSJAVA.DLL
IE5WZD caused an exception c0010000H in module KERNEL32.DLL at memory address
If you click Back
and then click Download Again
, you may receive the following error message:
This program has performed an illegal operation and will be shutdown.
If you then click Details, you may receive the following error message:
Explorer caused an exception C0010000H in module MSJAVA.DLL at 015F:xxxxx.
When you try to install Microsoft Outlook 98, you may receive the following error message:
Outlwzd caused an exception C0010000H in module Kernel32.dll
Your computer may stop responding (hang) after you receive theseerror messages.
This behavior can occur if the Microsoft Java Virtual Machine (VM) is damaged.
To resolve this issue, use the following steps:
- Click Start, point to Programs, and then click Windows Explorer.
- Double-click the Windows folder, and then double-click the Downloaded Program Files folder.
- Delete the following files by right-clicking them one at a time, and then clicking Remove.
NOTE: If you do not intend to reinstall the Microsoft Java VM, do not delete the Win32 Classes file.
DirectAnimation Java Classes
Internet Explorer Classes for Java
Microsoft XML Parser For Java
- Double-click the System folder.
- Delete the following files by right-clicking them one at a time, and then clicking Delete:
NOTE: The Wudetect.dll file is located in the Program Files\Internet Explorer folder.
- Restart your computer.
- Download the latest version of the Java VM from the following Microsoft Web site:
To obtain the newest version of the Microsoft Java Virtual Machine, pleasesee the following Microsoft Web site:
98 kernel32 dll msjava
Article ID: 193576 - Last Review: 01/23/2007 18:20:25 - Revision: 3.4
Microsoft Internet Explorer 4.01 Service Pack 1, Microsoft Internet Explorer 4.01 Service Pack 2, Microsoft Internet Explorer 4.0 128-Bit Edition, Microsoft Windows 98 Standard Edition
- kbenv kberrmsg kbinvalidpagefault kbkern32dll kbprb KB193576