This article was previously published under Q193882
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If this article does not describe the error message that you are receiving, view the following Microsoft Knowledge Base article to view more articles that describe error messages:
315854 Windows 98 and Windows Me Error Message Resource Center
When you open Control Panel, you may receive the either of the followingerror messages:
EXPLORER caused a general protection fault in module qtw16.cpl at <address>
EXPLORER caused a general protection fault in module qtw32.cpl at <address>
After you receive one of these error messages, your computer may stopresponding (hang). This may also occur in Safe mode.
This behavior can occur if one or more Apple QuickTime for Windows filesare missing or damaged.
To resolve this behavior, remove QuickTime for Windows. To do so, followthese steps:
Restart the computer. For Windows 95, when you see the "Starting Windows 95" message, press the F8 key, and then choose Safe Mode Command Prompt Only from the Startup menu.
For Windows 98, Windows 98 SE, or Windows Me, press and hold down the CTRL key after your computer completes the Power On Self Test (POST), and then choose Safe Mode Command Prompt Only from the Startup menu. For more information about Windows 98 startup, see the following article in the Microsoft Knowledge Base:
ARTICLE-ID: 178548 TITLE : No "Starting Windows 98" Message at Startup
At the command prompt, type the following commands, pressing ENTER after each command:
hangs freeze freezes lock locks up qtw16 qtw32 cpl