Article ID: 193882 - View products that this article applies to.
This article was previously published under Q193882
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If this article does not describe the error message that you are receiving, view the following Microsoft Knowledge Base article to view more articles that describe error messages:
(https://support.microsoft.com/kb/315854/EN-US/ )Windows 98 and Windows Me Error Message Resource Center
When you open Control Panel, you may receive the either of the following error messages:
EXPLORER caused a general protection fault in module qtw16.cpl at <address>
After you receive one of these error messages, your computer may stop responding (hang). This may also occur in Safe mode.
EXPLORER caused a general protection fault in module qtw32.cpl at <address>
This behavior can occur if one or more Apple QuickTime for Windows files are missing or damaged.
To resolve this behavior, remove QuickTime for Windows. To do so, follow these steps:
QuickTime is manufactured by Apple Computer Corporation, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.
For more information about hardware and software vendor contact information, visit the following Microsoft Web site: -
(http://go.microsoft.com/fwlink/?LinkId=151500)for other considerations.