Dns.exe Dr.Watson When Changing the TTL of a Cached Record

This article was previously published under Q194168
This article has been archived. It is offered "as is" and will no longer be updated.
SYMPTOMS
Your computer running both Windows NT Server and the Domain Name Service(DNS) may receive the following Dr. Watson access violation when youattempt to use DNS Administrator to change the time-to-live (TTL) of cachedrecords in a delegating subzone:

Access Violation (0xC0000005), Address: 0x0100bb78 or 0x0100c6c1 on
DNS.exe.
You may also receive this error:

Unable to register record <cached record>. Please correct the record
data and try again.
Following these errors, the DNS server will stop and it will be necessaryto restart the service to resume DNS service.
CAUSE
The delegating DNS server is not authoritative for the cached record. Thedelegating DNS server should not be able to change the properties of acached record.
RESOLUTION
To resolve this problem, obtain the latest service pack for Windows NT 4.0 or Windows NT Server 4.0, Terminal Server Edition. For additional information, click the following article number to view the article in theMicrosoft Knowledge Base:
152734 How to Obtain the Latest Windows NT 4.0 Service Pack

STATUS
Microsoft has confirmed that this is a problem in Windows NT 4.0 and Windows NT Server 4.0, Terminal Server Edition. This problem was first corrected in Windows NT 4.0 Service Pack 4.0 and Windows NT Server 4.0, Terminal Server Edition Service Pack 4.
MORE INFORMATION
For additional information, please see the following article in theMicrosoft Knowledge Base:

154556Delegation Requires a Stop and Restart of the DNS Server

160459DNS Delegation May Fail

159310Updated Version of DNS.EXE fixes Several Problems
NTS DNS Delegation Delegating Delegated Dr.Watson Access Violation Exception
Properties

Article ID: 194168 - Last Review: 10/10/2013 22:29:59 - Revision: 2.1

  • Microsoft Windows NT Server 4.0, Terminal Server Edition
  • Microsoft Windows NT Server 4.0 Standard Edition
  • Microsoft Windows NT Server 4.0 Enterprise Edition
  • kbnosurvey kbarchive kbbug kbfix KB194168
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