Cannot Change Windows NT Passwords from Exchange and Outlook Clients

This article was previously published under Q194200
This article has been archived. It is offered "as is" and will no longer be updated.
SYMPTOMS
It may not be possible to change a Windows NT password from an Exchange orOutlook client connecting to an Exchange Server located in a clusterserver environment. This problem affects clients running on the Win32, Win16, andMacintosh platforms.

When you attempt to change the password from inside one of these clients,you receive the following error messages:

  • On the Macintosh client:
    Please enter the AppleTalk Zone of your Microsoft Windows NT Primary Domain Controller.
  • After you enter the AppleTalk zone and click OK, the following messageappears:
    The Windows NT Domain password could not be changed.
    A required action was not successful due to an unspecified error.
  • On Windows NT, Windows 95, or Windows 98:
    The Windows NT Domain password could not be changed.
    A required action was not successful due to an unspecified error.
RESOLUTION
To resolve this problem, obtain the latest service pack for Windows NT 4.0 or Windows NT Server 4.0, Terminal Server Edition. For additional information, click the following article number to view the article in theMicrosoft Knowledge Base:
152734 How to Obtain the Latest Windows NT 4.0 Service Pack

STATUS
Microsoft has confirmed that this is a problem in Windows NT 4.0 and Windows NT Server 4.0, Terminal Server Edition. This problem was first corrected in Windows NT 4.0 Service Pack 4.0 and Windows NT Server 4.0, Terminal Server Edition Service Pack 4.
mscs server cluster
Properties

Article ID: 194200 - Last Review: 10/10/2013 22:30:19 - Revision: 3.2

Microsoft Windows NT Server 4.0, Terminal Server Edition, Microsoft Windows NT Server 4.0 Standard Edition, Microsoft Exchange Server 4.0 Standard Edition, Microsoft Exchange Server 5.0 Standard Edition, Microsoft Exchange Server 5.5 Standard Edition

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