Windows CE Services Version 2.2 Readme.txt File (2 of 2)
This article has been archived. It is offered "as is" and will no longer be updated.
This article contains a copy of the information in the Readme.txt fileincluded on the Windows CE version 2.2 CD-ROM (part 2 of 2).
- Deleting messages from your Inbox on your desktop computer or devicewhile you are synchronizing can sometimes cause messages to become"stuck" in your Deleted Items folder. If your synchronization statusreports one or more items out of date despite repeated efforts tosynchronize, follow these steps to correct the problem:1. On the device, move the items from the Deleted Items folder to theInbox folder.2. On the device, create a new folder.3. On the device, move the items that you undeleted in Step 1 from theInbox folder to the new folder.4. Synchronize the device with the desktop PC.________________________________________________________________3.5 NOTE TAKER - Removing a storage card with a note open can cause data loss. Do notremove a storage card when a note stored on this card is currently open. - The Note Taker application main window list view does not refreshautomatically when adding and/or removing notes using the Mobile Devicesfolder on the desktop. To refresh your file list, switch to a differentapplication on the Palm-size PC and back to Note Taker. - To distinguish between a template saved on a storage card and onesaved in storage (main) memory, look for an asterisk at the end of thetemplate's name. Any template with an asterisk at the end of the name issaved on a storage card.________________________________________________________________3.6 VOICE RECORDER - The Desktop Mobile Voice CODEC does not convert to PCM format if thevoice recording is less than two seconds in duration. For example, if youhave a voice recording that you wish to send to someone who does not havethe Mobile Voice CODEC installed on their desktop machine, make sure thatthe recording is more than 2 seconds in duration before converting it toPCM. - The Voice Recorder application main window list view does not refreshautomatically when adding and/or removing notes using the Mobile Devicesfolder on the desktop. To refresh your file list, switch to a differentapplication on the Palm-size PC and back to Voice Recorder. - Running processor-intensive applications may interfere with recording.This includes functionality such as a modem, such that on most devices,you will not be able to record while using the modem.________________________________________________________________4.0 MICROSOFT WINDOWS CE SERVICES VERSION 2.2 CONTENTS4.1 SYSTEMS REQUIREMENTS FOR WINDOWS CE SERVICES 2.24.2 WINDOWS CE SERVICES 2.2 FEATURES4.3 INSTALLING WINDOWS CE SERVICES4.4 WINDOWS CE SERVICES SETUP ERRORS4.5 OPTIONAL COMPONENTS4.6 BACKUP/RESTORE4.7 SYNCHRONIZATION4.8 INTERNET EXPLORER 4.0 ISSUES4.9 INTERNATIONAL COMPATIBILITY ISSUES4.10 CONNECTION4.11 WINDOWS NT ISSUES AND TROUBLESHOOTING4.12 CREATING DISKS4.13 DISK INSTALLATION4.14 REMOVING OR REINSTALLING SCHEDULE+ OR MICROSOFT EXCHANGE UPDATE________________________________________________________________4.1 SYSTEM REQUIREMENTS FOR WINDOWS CE SERVICES 2.2World Wide English and Western European Versions for H/PC DevicesMinimum Desktop Computer Requirements: - Microsoft Windows NT Workstation 4.0 Service Pack 3 or Windows 95/98 - Desktop computer with a Pentium processor for Windows NT - Desktop computer with a 486/66 DX or higher processor (Pentium P90recommended) for Windows 95/98 - 16 MB of memory for Windows 95/98 (more memory will give improvedperformance) or Windows NT Workstation 4.0 (32 MB recommended for WindowsNT) - Hard disk drive with 10 to 50 MB of available hard disk space (actualrequirements will vary based on selection of features and user's currentsystem configuration) - Available 9- or 25-pin communications port (adapter required for 25-pin communication port) - One CD-ROM drive - VGA or higher resolution graphics card (Super VGA 256-colorrecommended) - Keyboard - Microsoft Mouse or compatible pointing deviceOptions for either Windows NT Workstation 4.0 or Windows 95/98: - Audio card/speakers for sound - Microsoft Office 97 or Microsoft Office 95 - Serial or built-in infrared adapter for synchronization (infraredavailable only in Windows 95/98) - Modem for remote synchronization - Ethernet LAN connection for remote synchronizationWorld Wide English and Western European Versions for Palm-size PC DevicesMinimum Desktop Computer Requirements: - Microsoft Windows NT Workstation 4.0 Service Pack 3 or Windows 95/98 - Desktop computer with a Pentium processor for Windows NT - Desktop computer with a 486/66DX or higher processor (Pentium P90recommended) for Windows 95/98 - 16 MB of memory for Windows 95/98 (more memory will give improvedperformance) or Windows NT Workstation 4.0 (32 MB recommended for WindowsNT) - Hard disk drive with 10 to 50 MB of available hard disk space (actualrequirements will vary based on selection of features and user's currentsystem configuration) - Available 9- or 25-pin communications port (adapter required for 25-pin communication port) - One CD-ROM drive - VGA or higher resolution graphics card (Super VGA 256-colorrecommended) - Keyboard - Microsoft Mouse or compatible pointing deviceOptions for either Windows NT Workstation 4.0 or Windows 95/98: - Audio card/speakers for sound - Microsoft Office 97 or Microsoft Office 95 - Serial or built-in infrared adapter for synchronization (infraredavailable only in Windows 95/98) - Modem for remote synchronization - Ethernet LAN connection for remote synchronizationRequirements for Mobile Channels Support - Microsoft Internet Explorer 4.0 (included on CD), which requires 40 MB- 70 MB of hard disk space and a minimum 486/66 processor - Service Pack 3 (or higher) required for Windows NT systems (includedon CD)Japanese Version for H/PC DevicesMinimum Desktop Computer Requirements: - Japanese version of Microsoft Windows NT Workstation 4.0 Service Pack3 or Windows 95/98 - Desktop computer with a Pentium processor for Windows NT - Desktop computer with a 486/66DX or higher processor (Pentium P90recommended) for Windows 95/98 - 16 MB of memory for Windows 95/98 (more memory will give improvedperformance) or Windows NT Workstation 4.0 (32 MB recommended for WindowsNT) - Hard disk drive with 10 to 50 MB of available hard disk space (actualrequirements will vary based on selection of features and user's currentsystem configuration) - Available 9- or 25-pin communications port (adapter required for 25-pin communication port) - One CD-ROM drive - VGA or higher resolution graphics card (Super VGA 256-colorrecommended) - Keyboard - Microsoft Mouse or compatible pointing deviceOptions for either Windows NT Workstation 4.0 or Windows 95/98: - Audio card/speakers for sound - Microsoft Office 97 or Microsoft Office 95 - Serial or built-in infrared adapter for synchronization (infraredavailable only in Windows 95/98) - Modem for remote synchronization - Ethernet LAN connection for remote synchronization_______________________________________________________________4.2 WINDOWS CE SERVICES 2.2 FEATURES - Filtering of e-mail attachments to restrict the size of files thatsynchronize with your Windows CE-based device - Compatible with: - Microsoft Windows 95/98 - Microsoft Windows NT Workstation 4.0 Service Pack 3 and MicrosoftWindows NT Workstation 5.0 Beta 2 - Microsoft Schedule+ 7.0a, Microsoft Outlook 97/98 - Microsoft Internet Explorer 5.0 Beta 1 - Simplified installation for Microsoft Windows NT Workstation 4.0Service Pack 3 - Selection of synchronization services during partnership setup betweenyour Windows-based PC and Windows CE-based Handheld PC or Palm-size PC - Support for Pocket Outlook data on PC Cards or compact flash cards - Display control of ActiveSync progress information and errors duringsynchronization. - Synchronization of embedded bitmap images in the Notes field ofOutlook's Calendar, Contacts, and Tasks modules with their counterpartsin Pocket Outlook - Faster synchronization with Microsoft Outlook 98, and otherimprovements - Conformance of synchronization service default settings to thecapabilities of your Windows CE-based device - Help files for Windows CE 2.0- and Windows CE 2.11-based devices - Enhanced synchronization troubleshooter and error messages - Synchronization for Pocket Access databases_______________________________________________________________4.3 INSTALLING WINDOWS CE SERVICESTo begin installation, insert the CD-ROM into your CD-ROM drive. TheSetup program will automatically be run from the CD-ROM. If it does notstart automatically, click Start, click Run, and type d:\Setup, where d:is the drive letter of your CD-ROM drive.After starting Setup, the Microsoft Windows CE Services Setup window isdisplayed if you already have Schedule+ 7.0a or Outlook installed on yourdesktop computer. Click Next to proceed with Setup. If you do not haveSchedule+ 7.0a or Outlook installed on your system, the Microsoft WindowsCE Services CD-ROM main Setup window is displayed.On Windows 95 systems, the main Setup window will provide you with fourbuttons on the right side of the screen, labeled:1. Install Microsoft Exchange Update for Windows 952. Install Microsoft Schedule+ 7.0a3. Install Microsoft Windows CE Services4. Optional ComponentsOn Windows NT and Windows 98 systems, the main Setup window will provideyou with three buttons on the right side of the screen, labeled:1. Install Microsoft Schedule+ 7.0a2. Install Microsoft Windows CE Services3. Optional ComponentsClick each of these buttons in this order unless you do not need toinstall a component. If your desktop computer does not need a component,the message "Already installed or not required" is displayed below thatcomponent. Follow the instructions to complete the installation of eachcomponent.NOTE: During setup, you may be asked to restart your desktop computer.After your computer finishes restarting, reinsert the CD-ROM and continuewith the remaining Setup components._______________________________________________________________4.4 WINDOWS CE SERVICES SETUP ERRORS - If you encounter any errors during Windows CE Services Setup, WindowsCE Services Help can assist you in finding the solution to the problem.To use Windows CE Services Help, open the Mobile Devices folder by double-clicking the My Computer icon on your desktop and then double-clickingthe Mobile Devices icon. From the Mobile Devices window, clickCommunications Troubleshooter on the Help menu. You can also access Helpby clicking Start, Programs, Windows CE Services, and then Help. TheCommunications Troubleshooter Help topic provides assistance for mostcommonly encountered setup and connection problems. The General Tipssection at the bottom of this topic provides additional assistance forless frequent problems. - If you cannot start Windows CE Services, reinstall Windows CE Servicesby following the steps in the "Installing Windows CE Services" sectionof this file. - When replacing Mapi32 during Windows CE Services setup, you may bewarned that the currently installed Mapi32.dll will be replaced with anearlier version. If you see this message, keep the newer version ofMapi32.dll.If you do not have the newer version of Mapi32.dll, you may havedifficulty using Schedule+ for group scheduling. If you are havingproblems with group scheduling and if you did not keep the newer versionof Mapi32.dll during setup, you need to reinstall the Microsoft ExchangeUpdate. Instructions for doing so can be found in the "Removing orReinstalling Schedule+ or Microsoft Exchange Update" section of thisfile.NOTE: Reinstalling the Microsoft Exchange Update may lead to the"Reg32.cfg" problem described in the "Synchronization" section. If itdoes, reinstall Schedule+ 7.0a after reinstalling the Microsoft ExchangeUpdate to fix the problem._______________________________________________________________4.5 OPTIONAL COMPONENTS - The Optional Components directory on your installation CD containsseveral additional components that may be of interest to you. Forexample, the Windows 95 Dial-Up Networking Upgrade can be installed ifyou need to support direct modem connections to your desktop computerfrom your mobile device. The Windows 95 Infrared Support directorycontains software to support infrared connectivity on your desktopcomputer. Consult the Readme or Release Note information in eachOptional Component directory for details on the features and issues ofeach component. - Microsoft Windows 95 Infrared Support SoftwareIf you install Windows CE Services via a network connection to a sharedCD-ROM drive and then install the Windows 95 Infrared Support softwarecontained in Optional Components, Setup will alert you that the fileInfrared.inf could not be opened. The workaround is to copy the MicrosoftWindows 95 Infrared Support Software directory to your hard drive andinstall it from there. NOTE: Infrared support for Windows NT is notavailable. - Microsoft Windows 95 Dial-Up Networking Upgrade 1.2You may need to install the Dial-Up Networking Upgrade 1.2 if you are aWindows 95 user and want to establish an outbound dial-up networkingconnection (such as a connection to your Internet service provider orcorporate network) while device connections are enabled on your computer,or if you want to use a modem connected to your desktop computer forremote device connections. Read the Readme file in the directory formore information on the features and issues of this upgrade.You should read the Dial-Up Networking 1.2 Release Notes.doc and AboutPPTP and Dial-Up Networking 1.2.doc files in the \Windows directory afterinstalling the dial-up networking software. Certain software may need tobe reinstalled after upgrading dial-up networking, and these documentsdescribe the issues in greater detail.If you install the Dial-Up Networking 1.2 Upgrade and lose networkconnectivity, perform the following steps to correct the problem:1. In Network Control Panel, double-click TCP/IP -> Dial-Up Adapter.2. Click the Bindings tab.3. Select Client for Microsoft Networks.4. Click OK to all dialog boxes. - Microsoft Internet Explorer 4.0 (Palm-size PC only)The Mobile Channels feature on your Palm-size PC requires InternetExplorer 4.0 or later with Active Desktop to perform Channelsynchronization with your desktop system. If you do not already haveInternet Explorer 4.0 installed on your system, you should install it byrunning Ie4setup.exe from the Optional Components directory on yourWindows CE Services CD before enabling Mobile Channel Synchronization.See the "Internet Explorer 4.0 Issues" section for additional issuesrelated to this component. - Microsoft Windows NT Service Pack 3Service Pack 3 must be installed on Windows NT systems in some casesafter installation of Windows CE Services and also before installingMicrosoft Internet Explorer 4.0 or later. The 40-bit encryption versionof this component is provided in the Optional Components directory of theWindows CE Services CD. Install this component by running Update.exelocated in the \I386 directory within the Microsoft Windows NT ServicePack 3 folder in Optional Components. See the "Internet Explorer 4.0Issues" and "Windows NT Issues" sections for further information on thiscomponent._______________________________________________________________4.6 BACKUP/RESTORE - When restoring data that has been backed up using a Windows CE version1.0 device to a Windows CE version 2.11 device, the device's memoryallocation may be set to a lower value. Immediately after the restoreprocess has completed, check the device's memory allocation:1. Tap Start > Settings > Control Panel.2. Double-tap System.3. Move the slider to allocate your Storage/Program memory to thedesired setting. - When restoring a backup file, ensure the device's Regional Setting isthe same as when the backup was performed or restore will fail. Thissetting is accessed in the Regional Settings in Settings >Control Panel.If the restore setting is different from the backup setting, change it tothe backup setting and then restore._______________________________________________________________4.7 SYNCHRONIZATION - If an error message states that Schedule+ cannot open the fileReq32.cfg, it is likely that you installed the Microsoft Exchange Updateafter you installed Schedule+ 7.0a. To fix this problem, reinstallSchedule+ 7.0a as described in this file. - When synchronizing appointments with Outlook, you may experienceduplicate appointments when in "continuous" synchronization mode and alsoreceiving mail via IMAP. In this situation, if you receive a meetingrequest and immediately open it and accept on the device, you may haveduplicate meetings, one that has been accepted and one that is tentative.To avoid this problem you can:a) Turn off continuous synchronization or IMAP so that they are notrunning concurrently orb) Change the default settings in Outlook so that tentative appointmentsare not automatically created in the calendar when a meeting request isreceived. To change this setting in Outlook: - In Outlook, click Tools, then Options. - Click Email Options, then: Advanced E-mail Options. - Clear Process requests and responses on arrival. - See the "International Compatibility Issues" section if you are usingfile synchronization between a device and Windows CE Services that arenot the same language or if you are having problems synchronizingJapanese or Russian filenames on Windows NT systems. - If you see sync initialization error 8007000e when trying to enablechannel synchronization, you do not have Internet Explorer 4.0 installedon your desktop computer. See the "Optional Components" section fordetails on installing Internet Explorer 4.0. - If you synchronize your device with Microsoft Outlook, and bothMicrosoft Outlook and your device are set to a location in the SouthernHemisphere, appointments may be displayed at incorrect times. Thisproblem will not occur if you are using Microsoft Outlook version 8.03 orlater. Early versions of the Handheld PC may require a device update tocorrect this problem. Check with your device manufacturer foravailability of an update This issue was fixed in the Handheld PC ServicePack 1, available from your device manufacturer. - Outlook 97 does not support the synchronization of the Euro currencysymbol. To synchronize using this symbol, you must upgrade from Outlook97 to Outlook 98. - There is currently no converter available to convert Microsoft PocketPowerpoint (.ppv) files to Microsoft Powerpoint (.ppt) files whensynchronizing files from your mobile device to your desktop. If yousynchronize Microsoft Powerpoint files using ActiveSync, you should backup the original files before adding them to the Synchronized Files folder - You cannot synchronize Access MDB files or CDB files by placing themin the Synchronized Files folder. The files will not be converted orsynchronized. To setup a synchronization partnership between MDB and CDBfiles, you must place the file in a folder other than the SynchronizedFiles folder. - Access MDB files or Pocket Access CDB files that are attached to amessage will not get converted when synchronizing your Inbox with yourdesktop. Other file types do get converted to the appropriate format forthe target location. - MSN Mail Configuration with Outlook: If you are an existing MSN userupgrading to MSN 2.5 or later, you will see an Import Wizard, designed toimport your Outlook mail, calendar, contact and task data to OutlookExpress. Do not complete this wizard; it will convert this data to aformat that cannot be synchronized with Windows CE Services 2.2. Instead,exit the Import Wizard and manually configure your MSN account to useOutlook.Information on configuring Outlook 97 for MSN e-mail can be found athttp://memberservices.msn.com/supportandhelp/msnfaqs/faq/mail/Ol97.htm.Information on configuring Outlook 98 for MSN e-mail can be found athttp://memberservices.msn.com/supportandhelp/msnfaqs/faq/mail/Ol98.htm. - When installing a mobile channel to your desktop computer, do notchange the name of the channel or synchronization may continue withoutstopping._______________________________________________________________4.8 INTERNET EXPLORER 4.0 ISSUES - If you are having difficulty copying folders or browsing the MobileDevices folder using Internet Explorer 4.0, you should open the MobileDevices folder using the shortcut on your desktop. If the problempersists, you may need to upgrade to a newer version of Internet Explorerwhen it becomes available. - If your Mobile Devices folder does not properly display current devicestatus, you may need to select Refresh on the View menu. - If you install Internet Explorer 4.0 after you installed Windows CEServices, you will find that the communications port you were using isreported to be "not available." Restarting the computer will solve thisproblem. - If you are using Windows NT, you will need to install Windows CEServices, any previously installed Service Pack, and Internet Explorer4.0, in that order._______________________________________________________________4.9 INTERNATIONAL COMPATIBILITY ISSUES - Some Optional Components may not support operation on non-U.S. Englishversions of Windows. - Items saved to a storage card will not be visible on devices in otherlanguages. For example, if you save a voice recording on a storage cardin a French device, it will not be visible when the storage card isinserted into a German device. To get to the file(s), connect the deviceto a desktop computer using Windows CE Services, and look in the MyDocuments folder in the proper language (e.g., "Eigene Dateien" inGerman).World Wide English (WWE) CD version - The WWE version of Microsoft Windows CE Services, Microsoft Schedule+7.0a, and Microsoft Windows 95 Dial-Up Networking Upgrade 1.2 softwarecan operate on Western European versions of Microsoft Windows, but not onJapanese versions of Windows. - WWE and Western European Windows CE-based mobile devices can beconnected to the WWE version of Windows CE Services, but not Japaneseversion mobile devices. - The English version of the Microsoft Exchange Update can cause seriousproblems if installed on non-U.S. English versions of Windows. Installingthis update on any installation of Windows 95 other than the U.S. Englishversion is not recommended or supported. - File synchronization cannot be automatically set up when you drag afile from your desktop computer to a device of a different language fromWindows CE Services. To set up synchronization for a file on the desktopcomputer, drag the file to the Synchronized Files folder in the MyDocuments directory on the device. If the Synchronize File dialog boxappears, make sure that No, just copy these files is selected, Do notdisplay this message in the future is selected, and click OK.Russian Character Support - The WWE version of Windows CE services can be operated on Russianversions of Windows 95/98 and Windows NT 4.0. However, if your desktopcomputer is using the US version of Windows NT 4.0, do not use Russiancharacters to name folders and files on Windows CE devices if yousynchronize files to your desktop, as the contents of the folders and thefiles themselves will not be synchronized properly. If your desktopcomputer is running Russian Windows NT 4.0, you should have no problemsynchronizing folders and files named using Russian characters. - Users should not use Russian characters in the subject line of e-mailmessages; these messages do not synchronize properly.Western European CD versions - Western European versions of Microsoft Windows CE Services can operateon WWE versions of Windows, but not on Japanese versions of Windows. - WWE and Western European Windows CE-based mobile devices can beconnected to Western European versions of Windows CE Services, butJapanese version mobile devices cannot be connected. - During Windows CE Services setup, the Network Control Panel may not beautomatically dismissed. When you click OK to dismiss it, you will beasked if you want to restart your computer. Clicking Yes may end Setupprematurely. - File synchronization cannot be automatically set up when you drag afile from your desktop computer to a device of a different language fromWindows CE Services. To set up synchronization for a file on the desktopcomputer, drag the file to the Synchronized Files folder in the MyDocuments directory on the device. If the Synchronize File dialog boxappears, make sure that No, just copy these files is selected, Do notdisplay this message in the future is selected, and click OK. - If you are synchronizing with the Italian, Spanish, or Portuguese (Brazil) versions of Schedule+, you will not be able to use the WindowsCE Services provided Advanced option to specify a specific .scd file tosynchronize with. ActiveSync will synchronize with the Schedule+ filespecified by the profile in use at the time the partnership is created.If you want to specify a specific Schedule+ file, you must install theEnglish version of Schedule+ or change the Schedule+ file specified byyour Schedule+ profile.Japanese CD version - The Japanese version of Windows CE Services can operate only on aJapanese version of Windows. - Only Japanese versions of Windows CE-based mobile devices can connectto the Japanese version of Windows CE Services. - The following components are not provided on the Japanese version ofthe Desktop Software for Windows CE CD-ROM: Microsoft Schedule+,Microsoft Exchange Update, and Microsoft Windows 95 Dial-Up NetworkingUpgrade version 1.2. - File synchronization may not work properly on Windows NT systems forJapanese filenames containing certain double-byte characters. Thisproblem can be corrected by installing Windows NT Service Pack 3 ontoyour desktop computer system. - If you are unable to successfully connect your device to the COM1serial port on a Japanese version Windows 95 system running on slower PCversions, try using the COM2 port.It is strongly recommended that you use only the following characterswhen entering a Device Name for your mobile device: the letters A-Z, thenumbers 0-9, and the hyphen [-]. If you enter other characters, such asKanji, wide English characters, etc., you will not be able to useActiveSync on your device to make remote connections via an EthernetCard._______________________________________________________________4.10 CONNECTION - Windows 95 Dial-up Networking (DUN) limits the number ofinbound/outbound connections you can have concurrently on your system.Unless you have installed the DUN 1.2 Upgrade, you are limited to oneconnection, so you will not be able to make an outbound modem connectionif you have a mobile device connected and vice-versa. With the DUN 1.2Upgrade available on the Windows CE Services CD, you can have twoinbound/outbound connections, thus you can have a device connected and aconcurrent outbound modem connection. Outbound Virtual Private Network(PPTP) connections require two outbound dial-up connections, however, soyou will not be able concurrently connect a device and have a VPNconnection. Windows CE Services allocates an inbound dial-up serial portwhen serial connections are enabled. You can quickly disable/enableserial connections from the File menu in the Mobile Devices folder tofree this port allocation for other uses. - If you have Internet auto-dial capability turned on while connecting ahandheld device to your desktop, it may cause the desktop to attempt adial-up connection via your modem when you connect your mobile device.If this happens, open Internet in Control Panel, select the Connectiontab and disable the Auto Connect feature as follow. If you are usingInternet Explorer version 3.x, clear the check box next to Connect to theInternet as needed. If you are using Internet Explorer 4.x, selectConnect to the Internet using a local area network. - Users wanting to establish an outbound dial-up networking connection,such as a connection to your Internet service provider or corporatenetwork, while device connections are enabled on your computer, orwanting to use a modem connected to your desktop computer for remotedevice connections may need to do the following: - Windows 95: You may need to install the Dial-Up Networking Upgrade1.2. See the "Optional Components" section for details. - Windows 98: You will need to add a second dial-up adapter. From theConfiguration tab of Network in Control Panel, click Add. Double-clickAdapter in the Select Network Component list. In the Manufacturers listof the Select Network Adapters dialog box, select Microsoft, select Dial-Up Adapter in the Network Adapters list, and click OK. Repeat the stepsabove and add the Microsoft virtual private network Adapter as well.To add inbound modem capability, select Communications in the WindowsSystem tab of Add/Remove Programs in Control Panel. Click Details.Select Dial-Up Server in the list, and click OK twice._______________________________________________________________4.11 WINDOWS NT ISSUES AND TROUBLESHOOTING - You must be running Windows NT version 4.0 with Networking installed.You cannot use this software with a beta release of Windows NT 4.0 orWindows NT 3.51 or earlier. Also, this version of Windows CE Servicessupports Windows NT version 5.0, Betas 1 and 2. (See below for moreinformation.) - Windows CE Services 2.2 does not support installation on Windows NT4.0 Server if RRAS (Routing and Remote Access Service) is installed. - Dial-out modem connections not working after installation of Window CEServicesIf you had multiple modems set up on the same serial port on your PC foroutbound dialing prior to installing Windows CE Services, you will needto restore the modem setup after installing Windows CE Services using thefollowing steps. Note, the serial port that you use for your outboundmodem connections must be different from the serial port you use toconnect your mobile device.1. Open Network in Control Panel, click the Services tab, and double-click the Remote Access Service entry in the list box. Select the COMport in the list box that you want to have multiple modems attached to.One modem should already be attached to this COM port.2. Click Add. In the Add RAS Device dialog box, select the next modemthat you want attached to this COM port from the list of RAS CapableDevices. Click OK. Click Continue in the Remote Access Setup dialog boxto complete the setup of your modem to this port. Repeat this asnecessary for all unattached modems.3. Click OK on the Network Control Panel dialog.4. Restart your system. - If you are using Point-to-Point Tunneling Protocol (PPTP) and arehaving difficulty connecting to your desktop computer either shortlyafter another device has disconnected or after you have connected usinganother connection method (such as switching from serial cable connect toEthernet LAN connect), you may need to reset your desktop computer.If you continue to have problems, perform the following steps:1. On the Start menu, click Run.2. Type regedit, then click OK.3. Select the HKEY_CURRENT_USER\Software\Microsoft\Windows CE Servicesregistry key.4. Select New and then DWORD Value on the Edit menu. TypeRasHardDisconnect to rename the New Value entry.5. Select the RasHardDisconnect registry value, then click Modify onthe Edit menu.6. Enter 1 in the Value data box, and click OK.7. Exit the Registry Editor. - If you have difficulty connecting with Windows NT 4.0, Service Pack 3,and you have the Winsock Proxy client enabled, you may have to disablethe Winsock Proxy Client to connect your device to your desktop computer.To do this, perform the following steps:1. On the Start menu, click Settings, then Control Panel.2. Double-click the icon for WSP Client.3. Clear Enable Winsock Proxy Client and click OK.4. Exit Control Panel.5. Disconnect and reconnect your device. - If you have installed any of the Windows NT Service Packs and anyWindows components were installed during setup, you will need toreinstall the Service Pack. You may not be able to connect your deviceuntil you reinstall the Service Pack. See the "Optional Components"section for further information on the Service Pack 3 provided on theWindows CE Services CD. - See the "International Issues" section if you are having problemssynchronizing Japanese filenames on Windows NT systems. - Connection Problems on Compaq 5xxx-Series LTE LaptopsOn these computers, you may encounter a conflict between the IR port andthe COM1 serial port that disables communications with your mobiledevice. If you encounter problems connecting on one of these laptops, trythe following steps:1. During the boot process, your laptop will display "F10 to enterComputer Setup." Press F10.2. Go to Ports/Serial-Infrared Ports.3. Switch the Infrared IRQ to 3.4. Switch the Infrared address from 3e8 to 2e8.5. Exit, saving any changes, and restart. - Networking Is Not Installed on Your Windows NT ComputerIf your Windows NT computer does not have networking componentsinstalled, Windows CE Services cannot communicate with your mobiledevice. To install these required components:1. Click Start, Settings, and then Control Panel.2. Double-click Network.3. In the Network Configuration dialog box, click Yes.4. In the Network Setup Wizard:A. Verify that Wired to the network is selected.B. Verify that Remote access to the network is not selected.C. Click Next.5. Click the Select from list button.6. In the Select Network Adapter dialog box:A. Find MS Loopback Adapter in the Network Adapter list.B. Click OK.7. In the Network Adapters list, verify that MS Loopback Adapter isselected, and click Next.8. In the Network Protocols list, verify that only TCP/IP Protocol isselected (everything else is not selected), and click Next.9. Click Next again when you see the Network Services list.10. Click Next to install the selected components.11. In the Windows NT Setup dialog box, enter the directory where yourNT source files are located (e.g., D:\i386), and click Continue.12. In MS Loopback Adapter Card Setup, accept the default Frame Type byclicking Continue.13. In the TCP/IP Setup dialog box, click No when asked to use DHCP.14. In the Microsoft TCP/IP Properties dialog box:A In the IP Address tab, verify that MS Loopback Adapter is selected inthe Adapter list.B. Click the Specify an IP address option.C. In the IP Address entry, type 126.96.36.199.D. In the Subnet Mask entry, enter 0.255.255.255.E. Leave the Default Gateway entry blank.F. Click OK.15. Click Next to pass the bindings dialog box.16. Click Next when Windows NT Networking is ready to start theNetwork.17. Click Next to accept all the defaults when asked for the ComputerName.18. Click Finish to complete the Networking Wizard.19. In Network Settings Change, click Yes to restart your computer.After logging in to the Windows NT computer with a user account withAdministrator privileges, run Windows CE Services Setup to completion. - Setup Could Not Be CompletedIf you were unable to successfully complete Setup on your Windows NTsystem, you may need to manually install Windows CE Servicescommunications components using the following procedure.On Windows NT 4.0 SystemsTo install the required communications services on Windows NT 4.0:1. In the Mobile Devices window, click Windows CE Services Help Topicson the Help menu.2. Click the Find tab.3. Under section 1, type troubleshooting.4. Under section 3, double-click Technical Troubleshooter.On Windows NT 5.0 Beta 1 SystemsThe following steps have been verified on Windows NT 5.0 Beta 1, build1671. If you have a build other than this and setup does not completesuccessfully after you perform the following steps, you will need toinstall the 1671 build of Windows NT that has been verified. (See belowfor information on Windows NT5 Beta 2.)Add the dial-up adapters:5. On the Start menu, click Settings, and then click Control Panel.6. Double-click Modems. (You may need to click Add if the wizarddoesn't appear.)7. Select Don't detect my modem, I will select from a list.8. Click Next.9. In the Manufacturers list, select Standard modem types.10. In the Models list, select Dial-Up Networking Serial Cable between2 PCs.11. Click Next.12. Click Selected ports.13. Select the COM port you will use to connect to your device.14. Click Next.15. Click Finish.16. Click Close to close the Modem Control Panel.Add and configure the Dial-Up Server:17. Double-click Network.18. Select the Services tab.19. Click Add.20. Choose Dial-Up Server.21. Click OK.22. Select the Dial-Up Server.23. Click Properties.24. Clear Require data encryption.25. Select the TCP/IP tab.26. Click This computer only.27. Click Use static address pool.28. In the Address box, type 192.168.55.98.29. Make sure Allow remote clients to request a predetermined IPaddress is cleared.30. Click OK to close the Dial-Up Server properties.31. Click the Bindings tab.32. Under Show Bindings for, click All services.33. Double-click Dial-Up Server to display the items bound to it. TheDial-Up adapters may be disabled as indicated by the red circle-slashsymbol.34. Select the Dial-Up adapter you will be using, and click Enable.The red circle-slash should be replaced by a picture of a PC adapter toindicate that the selected adapter is enabled. If the red circle-slashremains, you will need to disable the currently enabled adapter and tryagain.35. Click OK to close Network in Control Panel.36. Don't restart at this time.Set the Windows NT RAS port entry in the registry:37. On the Start menu, click Run.38. Type regedit, then click OK.39. Select the HKEY_CURRENT_USER\Software\Microsoft\Windows CE Servicesregistry key.40. In the selected registry key, locate the NT RAS Port registryvalue.41. If this value does not exist, create it by clicking New and thenString Value on the Edit menu. Type NT RAS Port to rename the New Valueentry.42. Select the NT RAS Port registry value, and then click Modify on theEdit menu.43. Enter the communications port that you will be connecting yourdevice to in the Value data box (COM1 for example), and then click OK.44. Exit the Registry Editor.45. Restart the computer to allow changes to take effect.46. Connect using an account with dial-in permission.On Windows NT 5.0 Beta 2 SystemsWindows CE Services 2.2 operates and installs under Windows NT 5.0 Beta2.However there are several known issues:1. If you previously used Windows NT 4.0 to connect to your Windows CEdevice, you may need to upgrade your local user account from the WindowsNT 4.0 format once you have upgraded to Windows NT 5.0 Beta 2. To dothis: - Bring up an MS-DOS window by clicking Start , then Programs, thenCommand Prompt. - From the command prompt, type routemon user upgrade.2. On Windows NT 5.0 Workstation, you cannot use your DomainAuthentication account when authenticating on the device. Instead, usethe local account created during Windows CE Services setup, or your localaccount.3. Windows NT 5.0 Beta 2 does not support connecting Windows CE devicesvia infrared.IF YOU ARE STILL HAVING PROBLEMS:Consult the Communications Troubleshooter in Windows CE Services Help byselecting Communications Troubleshooter on the Mobile Devices window Helpmenu. This Help file directs you through a number of diagnostic steps toidentify and correct any problems.Consult the Microsoft Windows CE home page for additional information andtroubleshooting tips (http://www.microsoft.com/windowsce/)._______________________________________________________________4.12 CREATING DISKSIf you do not have a CD-ROM drive on the PC where you want to installWindows CE Services, then locate another computer with a CD-ROM drive anda 3.5" 1.44 MB drive. Use the following steps to create disks forinstallation:1. Obtain enough blank, formatted 3.5" 1.44 MB disks to hold thecomponents you want to install.2. On the CD-ROM, open the Floppy directory. The Floppy directorycontains several component folders, each containing one or more Diskfolders. You will create one disk for each disk folder. Label each diskwith the name of the component and the disk number. For example, youwill label three disks with "Windows CE Services Disk 1" to Disk 3.3. On the CD-ROM, open the first component directory. For example,open Windows CE Services.4. Copy all of the files in each of the Disk directories (for example,Disk1, Disk2, Disk3) to the corresponding disks you made in step 2.NOTE: Do not copy the Disk1, Disk2, and Disk3 folders to the disks; copythe files inside these folders to the disks.5. Repeat steps 3 and 4 for each component directory.IMPORTANT: DO NOT PROCEED WITH INSTALLATION OF ANY OF THESE COMPONENTSUNTIL YOU HAVE READ THE NEXT SECTION.You have now copied all of the files necessary to complete theinstallation of Windows CE Services and all other supporting components.Proceed to the next section of this file to install Windows CE Servicesfrom disks._______________________________________________________________4.13 DISK INSTALLATIONYou must perform required updates and install Microsoft Windows CEServices before you can transfer files and synchronize data between yourdesktop computer and mobile device. Follow these steps to complete theinstallation process. During installation, you will be asked to restartyour computer. Before you begin, save your work and quit all programs.IMPORTANT: Do not start installation until you have read the entireinstallation instructions. Follow the procedures in the order shown here.Installing programs out of order may cause problems.Windows 951. If you have H/PC Explorer 1.x, remove it.2. Update the Microsoft Exchange client, if required.3. If you do not have Microsoft Outlook installed, install MicrosoftSchedule+ 7.0a.4. Install Windows CE Services (known as H/PC Explorer in version 1.x).5. Install Microsoft Windows 95 Dial-Up Networking 1.2 Upgrade. Thisstep is optional. If you installed Windows 95 from a CD-ROM, you willneed the Windows 95 CD-ROM to complete this upgrade.Windows NT1. If you have H/PC Explorer 1.x, remove it.2. If you do not have Microsoft Outlook installed, install MicrosoftSchedule+ 7.0a.3. Install Windows CE Services (known as H/PC Explorer in version 1.x).4. After you install Windows CE Services, you may see a message statingthat you may not be able to connect until you reinstall the Windows NTService Pack. Before you reinstall the service pack, try connecting yourdevice to your desktop computer. If you cannot connect, install theservice pack.Remove H/PC Explorer 1.xIf you are upgrading from version 1.x, you need to remove H/PC Explorerbefore you install Windows CE Services 2.2.1. Click the Start menu, point to Settings, and then click ControlPanel.2. Double-click Add/Remove Programs.3. Select H/PC Explorer 1.x from the list, and then click Add/Remove.4. Follow the directions on your screen.Update Microsoft ExchangeIf you are using the version of Microsoft Exchange that came with Windows95, update Exchange (the following procedure describes how to determinethis).IMPORTANT: Do not install the update unless you already have Exchangeinstalled. Also, do not install the update if you have already upgradedto a newer version of Exchange.To determine your version of Microsoft Exchange1. On your desktop computer, start Exchange.2. On the Help menu, click About Microsoft Exchange. In the dialog box,check the version on the first line. - If the version is 4.0.410.59, you must install the update. Go to thenext procedure. - If the version is greater than 4.0.410.59, do not install the update.Go to "Installing Microsoft Schedule+ 7.0a."To install the Microsoft Exchange Update_________________________________________________________________________________WARNING: The U.S. English version of the Microsoft Exchange Update maycause serious problems if installed on non-U.S. English versions ofWindows 95. Installation on any version of Windows 95 except for the U.S.English version is not supported.___________________________________________________________________________________1. Insert the disk labeled "Microsoft Exchange Update Disk 1" intodrive A.2. On the Start menu, click Run.3. Type a:\setup, and then click OK.Installing Microsoft Schedule+ 7.0aInstall Microsoft Schedule+ 7.0a if you have: - No version of Schedule+ or Microsoft Outlook on your desktop computer. - Schedule+ 1.0 or 7.0 installed (the following procedure describes howto determine this).To determine your version of Microsoft Schedule+1. On your desktop computer, start Schedule+.2. Look at the opening screen. If the version in the lower-right cornerof this screen is 7.0a or later, do not install Schedule+ 7.0a. Instead,go directly to "Installing Microsoft Windows CE Services."To install Microsoft Schedule+ 7.0a1. Insert the disk labeled "Microsoft Schedule+ Disk 1" into drive A.2. On the Start menu, click Run.3. Type a:\setup, and then click OK.Installing Microsoft Windows CE ServicesTo install Microsoft Windows CE Services1. Insert the disk labeled "Microsoft Windows CE Services Disk 1" intodrive A.2. On the Start menu, click Run.3. Type a:\setup, and then click OK.Dial-Up Networking Upgrade on Microsoft Windows 95You will need to upgrade to version 1.2 of Dial-Up Networking if you haveWindows 95 and want to establish an outbound dial-up network connection(such as a connection to your Internet service provider or corporatenetwork) while your device is connected to your computer. If you have aTCP/IP stack on your computer, this upgrade will replace it. If you haveprograms that rely on a third-party stack, you may need to reinstallthese programs. For more information, see the Readme file on Disk 1 ofthis component.To install Microsoft Windows 95 Dial-Up Networking 1.2 Upgrade1. Insert the disk labeled "Microsoft Windows 95 Dial-up NetworkingUpgrade Disk 1" into drive A.2. On the Start menu, click Run.3. Type a:\msdun12, and then click OK.4. If you see a dialog box that asks if you want to keep a newer file,keep the newer file.5. You will be asked to restart your computer twice during thisinstallation.6. After you restart your computer, you will see a DHCP error message.Click No if you do not want to see DHCP error messages in the future.7. For additional information on the features and known problems withthis upgrade, be sure to read the following sources: - The Optional Components section. - The Readme file in the Microsoft Windows 95 Dial-Up Networking Upgradeversion 1.2 folder in Optional Components. - The files Dial-Up Networking 1.2 Release Notes.doc and About PPTP andDial-Up Networking 1.2.doc located in your Windows folder by thisupgrade._______________________________________________________________4.14 REMOVING OR REINSTALLING SCHEDULE+ OR MICROSOFT EXCHANGE UPDATEIf you need to remove or reinstall either Schedule+ 7.0a or the MicrosoftExchange Update from your computer, you need to use the Setup programs onthe CD-ROM that came with your H/PC. Attempting to do this by usingAdd/Remove Programs in Control Panel will not work correctly.To remove or reinstall the Microsoft Exchange Update: - Insert the Windows CE Services CD-ROM into your CD-ROM drive. - Click the Start menu, and then click Run. - Type d:\exupdusa\exupdusa.exe, where d: is the drive letter for yourCD-ROM, and press ENTER. - When the installation program runs, follow the instructions provided.You will be given a number of options during the setup, including RemoveAll, which will remove Microsoft Exchange, and Reinstall, which willreinstall the Microsoft Exchange Update.To remove or reinstall Schedule+ 7.0a: - Insert the Windows CE Services CD-ROM into your CD-ROM drive. - Click the Start menu, and then click Run. - Type d:\splus70a\disk1\setup.exe, where d: is the drive letter foryour CD-ROM, and press ENTER. - When the installation program runs, follow the instructions provided.You will be given a number of options during the setup, including RemoveAll, which will remove Microsoft Schedule+ 7.0a, and Reinstall, whichwill reinstall Microsoft Schedule+ 7.0a.NOTE: If you installed the program from disks, you will need to runSetup from the disks to remove or reinstall the program.
Article ID: 195513 - Last Review: 01/11/2015 01:58:27 - Revision: 2.0
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