This article was previously published under Q195780
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NOTE: These procedures only apply if you have installed Outlook with theCorporate Workgroup/Other option. This option allows you to use MessagingApplication Programming Interface (MAPI) services. To determine yourinstallation type, on the Help Menu click About Microsoft Outlook. In AboutMicrosoft Outlook you should see "Corporate" if you have the CorporateWorkgroup installation.
When you start Microsoft Outlook 2000 or initially connect to yourMindSpring Internet Mail server, you may receive the following errormessage:
You could not be logged on to mail server: servername. Be sure your account information is accurate. If this problem persists, contact your Internet Service Provider.
Following this message, you may notice that sent mail does not leave yourOutbox.
This problem may be caused by incorrect settings in the Internet Mailservice properties. Follow these steps to troubleshoot this problem:
Incorrect Settings Using the Internet E-mail Service
Click Start, point to Settings, and click Control Panel.
Double-click the Mail And Fax icon. You may only have a Mail icon if you did not install Fax services.
If you have more than one profile, click Show Profiles and on the General tab, click the profile that contains your MindSpring Internet Mail settings.
Click Properties and on the Services tab, you should see the Internet E-mail service. If not, click Add to add Internet Mail.
On the Services tab, click Internet Mail, and then click Properties to open the Internet Mail Properties.
Click the Servers tab and in the Outgoing Mail (SMTP) box type, IN LOWERCASE, mail.mindspring.com or mail.pipeline.com depending on if you have a MindSpring or Pipeline account).
In the Incoming Mail (POP3) box type, IN LOWERCASE, pop.mindspring.com or pop.pipeline.com depending on if you have a MindSpring or Pipeline account.
NOTE: If your mail server information is different than listed above, use the server names provided by MindSpring.
In Account Name, type your e-mail name up to, but not including the @ symbol, and in Password, type your password.
Click OK, OK, and Close.
Start Outlook and send a message.
MindSpring's Internet Mail system uses one server for receipt of messagesand a second server for sending messages. In the properties of the InternetMail service, the Outgoing Mail (SMTP) server box identifies the mailserver through which you send mail. The Incoming Mail (POP) server boxidentifies the server from which you receive mail.
To obtain your personal MindSpring e-mail account information contactMindSpring Customer Service at 800-719-4660 or MindSpring TechnicalSupport at 800-719-4660.
The third-party contact information included in this article is providedto help you find the technical support you need. This contact informationis subject to change without notice. Microsoft in no way guarantees theaccuracy of this third-party contact information.
The third-party products discussed here are manufactured by vendorsindependent of Microsoft; we make no warranty, implied or otherwise,regarding these products' performance or reliability.