You cannot open a file attachment in a Microsoft Outlook e-mail
message if the following two conditions are true:
- You are using Microsoft Word as your e-mail
- The message was originally created with the sensitivity set to
To open the file attachment, do not use Microsoft Word as your e-mail
editor. To turn off Word as your default e-mail editor, follow these steps:
- Start Outlook.
- On the Tools menu, click Options, and then click the Mail Format tab.
- Click to clear the Use Microsoft Word to edit e-mail messages check
- Click Apply, and then click OK to close the Options dialog box.
- Open the message containing the attachment.
- Double-click the attachment to open it.
To avoid this behavior when you send an attachment on a message with the sensitivity of Private, you can change the format to plain text. To do this, click Plain Text
in the Format
Steps to Reproduce Problem
- Compose a new mail message, but do not use Word as
the e-mail editor.
- Attach a Word document.
- On the open message View menu, click Options, and set the sensitivity
- Send the message to yourself.
- Before you open the message, set Word as your default e-mail editor. To do this, follow these steps: On
the Tools menu, click Options. Click the Mail Format tab, and then click to
select Use Microsoft Word to edit e-mail messages.
- Open the message and double-click the file attachment.
The file attachment does not open. If you turn off Word as your e-mail
editor and reopen the message, then you can open the attachment.
This behavior does not occur when you use Microsoft Exchange Client with
Word as the e-mail editor.
Article ID: 195845 - Last Review: January 23, 2007 - Revision: 4.1
- Microsoft Office Outlook 2003
- Microsoft Outlook 2000 Standard Edition