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File attachment does not open when using Word as editor

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This article was previously published under Q195845
This article has been archived. It is offered "as is" and will no longer be updated.
You cannot open a file attachment in a Microsoft Outlook e-mailmessage if the following two conditions are true:
  • You are using Microsoft Word as your e-maileditor.
  • The message was originally created with the sensitivity set toPrivate.
To open the file attachment, do not use Microsoft Word as your e-maileditor. To turn off Word as your default e-mail editor, follow these steps:
  1. Start Outlook.
  2. On the Tools menu, click Options, and then click the Mail Format tab.
  3. Click to clear the Use Microsoft Word to edit e-mail messages check box.
  4. Click Apply, and then click OK to close the Options dialog box.
  5. Open the message containing the attachment.
  6. Double-click the attachment to open it.
Note To avoid this behavior when you send an attachment on a message with the sensitivity of Private, you can change the format to plain text. To do this, click Plain Text in the Format menu.

Steps to Reproduce Problem

  1. Compose a new mail message, but do not use Word asthe e-mail editor.
  2. Attach a Word document.
  3. On the open message View menu, click Options, and set the sensitivityto Private.
  4. Send the message to yourself.
  5. Before you open the message, set Word as your default e-mail editor. To do this, follow these steps: On the Tools menu, click Options. Click the Mail Format tab, and then click to select Use Microsoft Word to edit e-mail messages.
  6. Open the message and double-click the file attachment.
The file attachment does not open. If you turn off Word as your e-maileditor and reopen the message, then you can open the attachment.

Note This behavior does not occur when you use Microsoft Exchange Client withWord as the e-mail editor.

Article ID: 195845 - Last Review: 12/05/2015 09:44:35 - Revision: 4.1

Microsoft Office Outlook 2003, Microsoft Outlook 2000 Standard Edition

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