OL2000: (IMO) Error 1120 When Printing FAX

This article was previously published under Q195861
This article has been archived. It is offered "as is" and will no longer be updated.
NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".

For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:
257824 OL2000: Differences Between Outlook and Outlook Express
When you fax a document after upgrading from Microsoft Outlook Express toMicrosoft Outlook 2000, you receive the following error:

   Microsoft Word Err=1120, There is a printer error.				

If you try to fax from Microsoft Word, you may get the following error:

   Word cannot print due to a problem with the current printer setup.				
This problem may occur for one of the following reasons:

  • A long file name path was written into the Exepath of [OLFax] section in the WIN.INI file.
  • No Symantec Fax Starter Edition printer is installed in the Windows Printer folder.
Choose the appropriate method.
  • To send the fax, edit the ExePath to an MS-DOS file name.
  • Install the Symantec Fax Starter Edition Printer.
Microsoft has confirmed this to be a problem in Microsoft Outlook 2000.
To get the correct path information into the WIN.INI determine the MS-DOSname for each folder in the path. Once you know this, you can then edit theWIN.INI [OLFax] section with the correct path information. In AboutMicrosoft Outlook you should see "Internet Mail Only" if you have theInternet Mail Only option installed.

Find the MS-DOS Names For the Folders in the Path

If you know the path to the location where your Office programs areInstalled, find the MS-DOS names for each folder in the path. The defaultinstallation path for Office programs is:

   C:\Program Files\Microsoft Office\Office\<program name>.exe				
To determine these names, follow these steps:
  1. On the Windows Start menu, point to Programs,and then click Windows Explorer.
  2. Locate and right-click the first folder in the path, and then click Properties. If you accepted the default installation path the folder will be Program Files.
  3. Note the MS-DOS name for the folder. It will look something like: Progra~1
  4. Click OK and then double-click the folder to open it.
  5. Repeat steps 2 through 4 for the remaining folders in the path.

Edit the [OLFax] Section of the WIN.INI

  1. On the Windows Start menu, click Run, and thentype Sysedit.
  2. Click to select WIN.INI.
  3. Search for the [OLFax] section. Typically it is near the bottom ofthe file.
  4. Edit the ExePath line to look something like: ExePath=C:\PROGRA~1\MICROS~1\OFFICE\ NOTE: If the path to your Office programs is not the same as the example, use the MS-DOS names and path you noted from the above section.
  5. Save the file, and restart the computer.

Article ID: 195861 - Last Review: 10/11/2013 15:42:31 - Revision: 3.0

Microsoft Outlook 2000 Standard Edition

  • kbnosurvey kbarchive kbbug kbpending KB195861