OL2000: (CW) Connection Error Using AT&T Internet Mail
- Incorrect settings in the Internet E-Mail service properties
- Corrupted user profile
- Corrupted user password list (.pwl)
- Click Start, point to Settings, and click Control Panel.
- Double-click the Mail (or Mail And Fax) icon.
- If you have more than one profile, click Show Profiles and on the General tab, click the profile that contains your AT&T Internet Mail settings.
- Click Properties and on the Services tab, you should see the Internet Mail service. If not, use the Add button to add Internet Mail.
- On the Services tab, click Internet E-Mail, and then click Properties. On the Servers tab in the Outgoing Mail (SMTP) box, type (in lowercase) "mailhost.worldnet.att.net" or the IP address, "126.96.36.199" (without the quotation marks).
NOTE: AT&T also has a new SMTP address: mailhost.att.net. Make sure you use the correct address for your mailbox.
- In the Incoming Mail (POP3) box, type (in lowercase) "postoffice.worldnet.att.net" or the IP address, "188.8.131.52" (without the quotation marks).
NOTE: AT&T also has a new POP3 address: postoffice.att.net. IP addresses or literal names for mail servers may change, especially if additional servers are added by the provider. If your mail server information is different than listed here, use the server names provided by AT&T. Make sure you use the correct address for your mailbox. If your mail server information is different than listed here, use the server name provided by AT&T.
- In the Account Name box, type the user's e-mail name up to, but not including the @ symbol; and in Password, type your password.
- Click OK, OK, and Close to close all dialog boxes.
Creating a New Password List FileIf the above steps do not resolve the error referenced in the "Symptoms"section, your user password list may be damaged. The password listmaintains a cache of user passwords used on your computer. To create a newpassword list, follow these steps:
- Click Start, point to Find, and then click Files Or Folders.
- In the Named box, type "*.pwl" (without quotation marks) and click Find Now.
- Right-click the file named <username>.pwl, and click Rename on the shortcut menu.
- Rename the file to <username>.old, and then press ENTER.
NOTE: If you are using a personal certificate, you should export it before renaming your .pwl file. If you do not do so, it may be unavailable when you send e-mail. For more information, see the following article in the Microsoft Knowledge Base:190296 Unable to Use Personal Certificates in Outlook Express
- Restart Windows.
For step-by-step instructions on configuring Outlook with AT&T WorldNet, visit the AT&T World Net User's Reference Guide at the following Webaddress:
The third-party products discussed here are manufactured by vendorsindependent of Microsoft; we make no warranty, implied or otherwise,regarding these products' performance or reliability.
Article ID: 196081 - Last Review: 10/11/2013 15:44:52 - Revision: 4.0
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