Article ID: 196431 - View products that this article applies to.
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Note These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".
For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/257824/ )OL2000: Differences Between Outlook and Outlook Express
When you start Microsoft Outlook or first connect to your AT&T Internet Mail server, you may receive the following error message:
Following this message, you may notice that sent mail does not leave your Outbox.
Dial-up networking settings not valid. Please check your password.
This problem may result from:
Incorrect settings using the Internet E-mail service
Creating a new password list fileIf the above steps do not resolve the error referenced in the "Symptoms" section, your user password list may be damaged. The password list maintains a cache of user passwords used on your computer. To create a new password list:
To obtain your personal AT&T e-mail account information, call one of these telephone numbers:
For step-by-step instructions on configuring Outlook with AT&T World Net, visit the AT&T World Net User's Reference Guide at the following Web address:
http://www.wurd.com/cl_email_outlook.phpMicrosoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/195922/ )How to troubleshoot mail stuck in the Outbox in Outlook 2000