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Unreliable read and delivery receipts in Outlook when sending messages to the Internet

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This article was previously published under Q196495

Note The following information applies to Microsoft Outlook 2000, to Microsoft Outlook 2002, and to Microsoft Outlook 2003. In Outlook 2000, these procedures only apply if you have installed Outlook with theCorporate Workgroup option. This option allows you to use MessagingApplication Programming Interface (MAPI) services. To determine yourOutlook 2000 installation type, on the Help menu, click About Microsoft Outlook. InAbout Microsoft Outlook, you should see "Corporate" if you have theCorporate Workgroup installation.
When you send a message to the Internet from Outlook, the tracking options may yield unexpected results.
The result of the tracking options in Outlook varies, depending on the typeof e-mail server receiving the message and the type of e-mail client reading the message. Internet e-mail servers and clientsdo not handle these features in a standardized way.
When composing a message, Outlook provides the following tracking options:
  • Request a delivery receipt for this message
  • Request a read receipt for this message
Click Options on the View menu of an open, unsent message to locate these.

Regardless of the options you select, some e-mail servers will never returna receipt and others may always return a receipt, regardless of whether ornot the message has been read.

Rich text format

Some e-mail servers that normally return a delivery receipt will not senda receipt if the message is sent in Microsoft Outlook rich-text format.

To prevent sending a message in Microsoft Exchange rich-text format, followthese steps when composing a message:
  1. Type the e-mail address of the recipient in the To box.
  2. On the Tools menu, click Check Names.
  3. Right-click the e-mail address of the recipient, and then click Properties.
  4. Click to clear Always send to this recipient in Microsoft Outlook rich-text format, and then click OK.
To set the format of all messages that you send to the Internet in Outlook 2002 and 2003, follow these steps:
  1. In Outlook, click Options on the Tools menu.
  2. Click the Mail Format tab.
  3. Click the Internet Format button.
  4. Under Outlook Rich Text Options, click either Convert to HTML format or Convert to Plain Text format.

Article ID: 196495 - Last Review: 01/23/2007 22:10:57 - Revision: 4.1

  • Microsoft Outlook 2000 Standard Edition
  • Microsoft Outlook 2002 Standard Edition
  • Microsoft Office Outlook 2003
  • kbprb KB196495