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OL2000: Office Programs Not Available in Journal

This article was previously published under Q196535
This article has been archived. It is offered "as is" and will no longer be updated.
SYMPTOMS
On a multi-user computer, one or more users may not be able to use theOffice programs with the Outlook 2000 Journal. When a user clicks Optionson the Tools menu, the Office programs do not appear in the "Also recordfiles from" box when you click Journal Options.
CAUSE
The logon profile for the user does not contain registry information forthe Office programs installed on the computer. Because this information isnot available to the Windows logon profile, the Journal feature in Outlookdoes not allow you to record files from the Office programs.
RESOLUTION
It is recommended that before reinstalling Office 2000 that you disableuser profiles. This way the required information will be written to thedefault profile and will be included in the users profiles. Windows NTusers will need to re-install Office as that logged in user.

To disable user profiles on Windows 95/98, follow these steps:

NOTE: Because there are several versions of Windows, the following stepsmay be different on your computer. If they are, please consult your productdocumentation to complete these steps.

  1. Click Start, point to Control Panel, and then double-click the Passwords icon.
  2. On the User Profiles tab, click "All users of this computer use the same preferences and desktop settings" (Windows 98) or "All users of this PC use the same preferences and desktop settings" (Windows 95).
  3. Click OK and restart the computer.
To set up the computer so that the Office programs appear in the "Alsorecord files from box" for the user, log on to the computer as the user whois having this problem and run the Office Setup program. This will registerthe Office programs. To do this, follow these steps:

  1. Click Start, and then click Run.
  2. In the Open box, type:
    <disk>:\setup.exe
    where "<disk>:\" is the CD-ROM drive that contains the Office Setup disc.
  3. When the Maintenance Mode screen appears, click Repair Office.
  4. Click "Reinstall Office 2000" and then click Finish.
After the Setup program has finished, the Office programs installed on thecomputer will be available in the "Also record files from" box when youclick Journal Options.
REFERENCES
For more information about manually setting Outlook journal registryentries, please see the following article in the Microsoft Knowledge Base:
196108 : OL2000: Setting Outlook Journal Registry Entries
For more information about automatically recording items in the Journal,click Microsoft Outlook Help on the Help menu, type "Activities that can beautomatically recorded in Journal" in the Office Assistant or the AnswerWizard, and then click Search to view the topic.
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Article ID: 196535 - Last Review: 10/11/2013 15:51:33 - Revision: 3.0

Microsoft Outlook 2000 Standard Edition

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