OL2000: (IMO) Connect Error Using SPRYNET

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NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".

For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:
257824 OL2000: Differences Between Outlook and Outlook Express
Symptoms
When you start Microsoft Outlook or initially connect to your SPRYNETInternet Mail server, you may receive the following error message:
You could not be logged on to mail server: <servername>. Be sure your account information is accurate. If this problem persists, contact your Internet Service Provider.
Following this message, you may notice that sent mail does not leave your Outbox.
Cause
This problem may be caused by incorrect settings in the Internet E-MailService properties.
More information

Incorrect Settings Using the Internet E-Mail Service

To troubleshoot this problem, follow these steps:

  1. From the Windows desktop, right-click the Microsoft Outlook icon and click Properties on the shortcut menu.
  2. Click to select your mail account, and then click Properties.
  3. Click the Servers tab and in the Outgoing Mail (SMTP) box, in lowercase, type:
    m1.sprynet.com.
  4. In the Incoming Mail (POP3) box, in lowercase, type:
    m1.sprynet.com.
    NOTE: If your mail server information is different than listed here, use the server names provided by SPRYNET.
  5. In Account Name, type your e-mail name, and in Password, type your password. The e-mail password is all lowercase letters with a number in the middle (example: dogs2cats).
  6. Click OK to close all dialog boxes.
Start Outlook and try to send a message.

Sprynet's Internet Mail system currently uses one server for both receiptand sending of messages. If no server is specified in the Advanced Optionsof the original Internet Mail service profile, the Internet Mail server boxwill identify both the mail server from which you receive mail (incoming)and the mail server from which you send mail (outgoing).

The server name must be typed into both the Incoming Mail (POP3) and theOutgoing Mail (SMTP) boxes.
References
To obtain your personal SPRYNET e-mail account information contact SPRYNETTechnical Support at the following telephone number:
(800)557-9614
Sprynet Technical support is also available at the following Web site:The third-party contact information included in this article is providedto help you find the technical support you need. This contact informationis subject to change without notice. Microsoft in no way guarantees theaccuracy of this third-party contact information.

The third-party products discussed here are manufactured by vendorsindependent of Microsoft; we make no warranty, implied or otherwise,regarding these products' performance or reliability.
connect isp
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.
Properties

Article ID: 197227 - Last Review: 01/11/2015 01:59:38 - Revision: 1.0

Microsoft Outlook 2000 Standard Edition

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