This article was previously published under Q197228
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NOTE: These procedures only apply if you have installed Outlook with theCorporate Workgroup/Other option. This option allows you to use MessagingApplication Programming Interface (MAPI) services. To determine yourinstallation type, on the Help Menu click About Microsoft Outlook. In AboutMicrosoft Outlook you should see "Corporate" if you have the CorporateWorkgroup installation.
When you start Microsoft Outlook or initially connect to your SPRYNETInternet Mail server, you may receive the following error message:
You could not be logged on to mail server: <servername>. Be sure your account information is accurate. If this problem persists, contact your Internet Service Provider.
Following this message, you may notice that sent mail does not leave yourOutbox.
This problem may be caused by incorrect settings in the Internet E-MailService properties.
Incorrect Settings Using the Internet E-Mail Service
To troubleshoot this problem, follow these steps:
Click Start, point to Settings, and click Control Panel.
Double-click the Mail And Fax icon. You may only have a Mail icon if you did not install Fax services.
If you have more than one profile, click Show Profiles and on the General tab, click the profile that contains your SPRYNET Internet Mail settings.
Click Properties and on the Services tab, you should see the Internet Mail service. If not, click Add to add the Internet Mail service.
On the Services tab, click Internet Mail, and then click Properties.
Click the Servers tab and in the Outgoing Mail (SMTP) box and in lowercase, type:
In the Incoming Mail (POP3) box in lowercase, type:
NOTE: If your mail server information is different than listed here, use the server names provided by SPRYNET.
In Account Name, type your e-mail name, and in Password, type your password. The e-mail password is all lowercase letters with a number in the middle (example: dogs2cats).
Click OK, OK, and Close to close all dialog boxes.
Start Outlook and try to send a message.
SPRYNET's Internet Mail system currently uses one server for both receiptand sending of messages. If no server is specified in the Advanced Optionsof the original Internet Mail service profile, the Internet Mail server boxwill identify both the mail server from which you receive mail (incoming)and the mail server from which you send mail (outgoing).
The server name must be typed into both the Incoming Mail (POP3) and theOutgoing Mail (SMTP) boxes.
To obtain your personal SPRYNET e-mail account information contact SPRYNETTechnical Support at the following telephone number:
Sprynet Technical support is also available at the following Web site:
The third-party contact information included in this article is providedto help you find the technical support you need. This contact informationis subject to change without notice. Microsoft in no way guarantees theaccuracy of this third-party contact information.
The third-party products discussed here are manufactured by vendorsindependent of Microsoft; we make no warranty, implied or otherwise,regarding these products' performance or reliability.