This article was previously published under Q197653
This article has been archived. It is offered "as is" and will no longer be updated.
This article describes how to reset Microsoft Outlook 2000 to First-Run status to enable the Welcome to Microsoft Outlook greeting.
The article also describes how to have Outlook re-create sample welcome items (such as the welcome message, note, contact, appointment, and journal entry), and prompt you to use Microsoft Word as your e-mail editor.
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows
In the Name list, select and delete the following keys:
In the Confirm Value Delete dialog box, click Yes for each entry.
On the Registry menu, click Exit.
When you start Outlook, the "Welcome to Microsoft Outlook" greeting is displayed.
To reset Outlook to First-Run status, follow these steps:
Quit all programs.
Right-click the Outlook icon on your Desktop, and then click Properties.
WARNING: The next step removes all mail account settings from your system. You will need to know these settings in order to reconfigure your mail account. You should click the Properties button for each account and write down the settings before you perform the next step.
Outlook Corporate or Workgoup (CW) users: click Show Profiles. Click each profile and then click Remove until you have removed all of your profile information. Click Close to exit the Mail dialog box.
Outlook Internet Mail Only (IMO) users: click each mail account and then click Remove until you have removed all of your account information. Click Close to exit the Internet Accounts dialog box.
On the Start menu, click Run, type regedit, and then click OK.