You are currently offline, waiting for your internet to reconnect

Error: The Credentials Supplied Conflict with an Existing Set of Credentials

This article was previously published under Q197987
SYMPTOMS
When you log on to a domain using mandatory profiles and mappednetwork drives through a logon script, you may receive the followingerror message:
The credentials supplied conflict with an existing set of credentials.
RESOLUTION
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows

To resolve this problem, blank out the Username key in theregistry for HKEY_CURRENT_USER\Network:
  1. Log on as an administrator at any workstation.
  2. Click Start, click Run, type regedt32, and then click OK.
  3. Select HKEY_USERS, but do not open.
  4. From the Registry menu, click Load Hive.
  5. This will bring up a Load Hive dialog box. Locate the Ntuser.dat file for the user with the errors. Select the Ntuser.dat and click Open. You may enter any string for the Key Name. Use TEST for ease of use pertaining to the remainder of this article.
  6. Locate the Username value under the following key in the registry:
    HKEY_USERS\TEST\Network\Username
  7. Delete the string for Username (leaving it blank is sufficient).
  8. Select the TEST hive that you previously loaded, click the Registry menu, and then click Unload Hive.
  9. Quit Registry Editor.
MORE INFORMATION
The following is an excerpt from page 32 of the "Guide to Microsoft WindowsNT 4.0 Profiles and Policies" white paper:
   Creating Profiles Without User-Specific Connections   ---------------------------------------------------   In some cases, you may want to create profiles that include   preconfigured persistent connections. However, if you need to supply   alternate credentials when you create the template profile, this can   cause problems for users later when the profile is used. Information   about persistent connections is stored in the registry location   HKEY_CURRENT_USER\Network. This key has subkeys that list the persistent   drive connections by drive letter. For each of these subkeys, there is a   value of UserName. If alternate credentials must be supplied to make the   connection, those credentials are also stored here. Note that this   includes only the domain and user account name; the password is not   included. When the user receives this profile and logs on, WindowsNT   attempts to reconnect the drive, but the alternate credentials are sent   rather than those of the logged on user. Note that if the UserName value   contains a blank string, the credentials of the logged on user are sent   (which is the desired behavior in this case).   To avoid inadequate credentials or wrong credentials being sent, use one   of the following approaches: Avoid having to supply alternate   credentials when you create the Connections to network resources in the   shared profile by granting the user creating the template profile   sufficient permissions in advance. Before modifying the profile to be a   mandatory profile, run a REGINI script that removes the credentials from   the UserName value. Do not delete the value, only the string data.				
Properties

Article ID: 197987 - Last Review: 08/23/2007 09:47:03 - Revision: 3.2

  • Microsoft Windows 2000 Professional Edition
  • Microsoft Windows NT Workstation 4.0 Developer Edition
  • kbprb KB197987
Feedback