Article ID: 198374 - View products that this article applies to.
This article was previously published under Q198374
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/256986/EN-US/ )Description of the Microsoft Windows Registry
When you open a Microsoft Word document, one of the following error messages appears:
This document cannot be registered.
This document cannot be registered. It will not be possible to create links from this document to other documents.
This problem may occur for the following reasons:
Case 1The Windows Object Linking and Embedding (OLE) files have been damaged or incorrectly updated and are incompatible.
Case 2The Windows registry has been damaged.
Use one or more of the following methods to resolve this problem.
Method 1: Run Setup with the /y Switch to Correct the RegistrySetup /y is a switch used by Office Setup and Office program Setup files. It allows a reinstallation of Office without performing file checks or actually reinstalling the files. Setup /y re-registers all Office components and returns the settings to their default values in the registry.
To resolve this problem, try running Setup /y for Word or Office to repair registry corruption.
To run Setup with the /y switch, follow these steps:
If this procedure does not work, you may need to remove Word, run OffClean from the Microsoft Office CD within the ValuPack folder, and then reinstall Word.
For additional information about the OffClean utility, click the article number below to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/158098/EN-US/ )OFF97: Setup May Remove Older Components
Method 2: Use the Eraser Utility and ReinstallTo use the Eraser utility and reinstall Word, follow these steps:
Method 3: Rename Winword8.srg and Modify the RegistryWARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
To rename the Winword8.srg file and delete the Word CLSID registry entries in the Windows registry, follow these steps:
Article ID: 198374 - Last Review: January 23, 2007 - Revision: 1.1
Retired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.