You receive the following error message when you install Visio, Project, or a different Microsoft Office program on Windows 7 or on Windows Vista:
"Error 2203. An internal error occurred"
To resolve this issue, we recommend that you perform a "Selective Startup" (also known as "clean restart") before you install the Microsoft Office program. To do this, follow these steps:
When the computer restarts, it will be in Selective Startup. Now try installing the Microsoft Office program. When the installation is complete (or if the error still occurs), you will have to get out of Selective Startup. To do this, follow these steps:
If the error continues to occur, you can change the permissions of the default temporary folder. To do this, follow these steps:
Note If the steps do not work and you have Windows Vista Home edition, you may have to enable the Administrator account. To do this, see "More Information."
Now try installing your Microsoft Office program.
Article ID: 2000547 - Last Review: 10/21/2012 12:54:00 - Revision: 9.0