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When accessing ADP Payroll using Microsoft Office Accounting (MOA) the service is unavailable

Symptoms

You are trying to access payroll through the Microsoft Office Accounting program and you get redirected to a page stating, "For your payroll needs, Microsoft suggests ADP’s Payroll Services for small businesses...clickhere to learn more about Run Powered by ADP."

Cause
Payroll for Office Accounting, which was offered through ADP payroll processing service provider ADP, is no longer available.   
Resolution

Workaround 1:
Sign up for the independent ADP payroll offering, which still allows you to download transactions to Office Accounting.   You can find more information on Run Powered by ADP by going to the following web site,http://www.adp.com/sbs/microsoft-run.aspx or calling 1-866-527-5237.

Workaround 2:

Calculate payroll manually and input your payroll transactions using adjustment transactions for your general ledger.   You can also take this approach when your accountant or outside service bureau calculates your payroll. 

For steps on setting up the manuall payroll calculator in Microsoft Office Accounting search the Microsoft Office Accounting Help file for, "Setup the manual payroll calculator."

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.
Properties

Article ID: 2003406 - Last Review: 08/05/2011 12:47:00 - Revision: 10.0

  • Microsoft Office Accounting Express 2007
  • Microsoft Office Accounting Express 2008
  • Microsoft Office Accounting Professional 2007
  • Microsoft Office Accounting Professional 2008
  • Microsoft Office Accounting Professional 2009 Academic
  • Microsoft Office Accounting Standard 2008
  • Microsoft Office Accounting Standard 2009
  • kbmbsmigrate KB2003406
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