Article ID: 200435 - View products that this article applies to.
This article was previously published under Q200435
For a Microsoft Windows XP version of this article, see 314854
NoticeThis article applies to Windows 2000. Support for Windows 2000 ends on July 13, 2010. The Windows 2000 End-of-Support Solution Center
(https://support.microsoft.com/?scid=http%3a%2f%2fsupport.microsoft.com%2fwin2000)is a starting point for planning your migration strategy from Windows 2000. For more information see the Microsoft Support Lifecycle Policy
If you are having problems loading the video driver on your computer, you may have a program that has replaced some files. Symptoms of this problem include:
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756To verify exactly which video drivers that your Windows operating system is expecting to load:
(https://support.microsoft.com/kb/322756/ )How to back up and restore the registry in Windows
For example if PcAnywhere is installed, Device0 does not have the name of a file, but instead displays another registry location that gives the video driver name.
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\AW_HOST\Video0.Verify the following:
If the links and values are correct, and the files are present, then there may be a video driver conflict. Verify that you have the latest drivers for the video card.
Below is an example of what these registry settings would be like when using an S3 video card:
The value Device\Video0 = \REGISTRY\Machine\System\ControlSet001\Services\s3\Device0
The value InstalledDisplayDrivers = s3 vga
For additional information about dealing with Video Issues, click the article number below to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/162577/EN-US/ )STOP: C0000143 MISSING DISPLAY_DRIVER.DLL
(https://support.microsoft.com/kb/154754/EN-US/ )STB PowerGraph Video VLB Display Adapter Not Detected
(https://support.microsoft.com/kb/155681/EN-US/ )Troubleshooting Display Problems in Windows NT 4.0
(https://support.microsoft.com/kb/174567/EN-US/ )AGP Video Support for Windows NT 3.51 and 4.0
Article ID: 200435 - Last Review: February 20, 2007 - Revision: 3.5