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Long login times when you open Microsoft Dynamics CRM for Microsoft Office Outlook

Symptoms
After you install Update Rollup 7 you experience longer login times when you open Microsoft Dynamics CRM for Microsoft Office Outlook.
Cause

Some of the Microsoft Dynamics CRM for Microsoft Office Outlook files are moved to %localappdata%\Microsoft\MSCRM. 

The old files located in %appdata%\Microsoft\MSCRM can be large and can cause longer login times.  These files need to be manually removed.

Resolution

Some files in %appdata%\Microsoft\MSCRM are needed to support Roaming profiles.  To remove the files that are not needed complete the following steps on the computer where Microsoft Dynamics CRM for Microsoft Office Outlook is installed:

Click Start, click Run, type %appdata%\Microsoft\MSCRM, and then click OK.

The following folders can be deleted as they have been moved to the %localappdata%\Microsoft\MSCRM directory.

  • BCP
  • Icons
  • Metadata
  • Resources
  • Traces

You can delete the following folders in the ABP folder:

  • Online
  • Offline 

The following files should remain in the ABP folder:

  • Resources.xml 
  • All the files with the extenstion .sdf

The Client folder is new with Update Rollup 7 so should not be removed.

The Data folder will contain the Offline Databases if the client has the Microsoft Dynamics CRM Client for Microsoft Office Outlook with Offline Access installed.  This folder will be in %localappdata%\Microsoft\MSCRM for new installs, but existing installs will continue to be in %appdata%\Microsoft\MSCRM.

The Logs folder will contain the setup log and any hotfix logs from past installs.  These files can be deleted if you have had a successful setup and do not need to troubleshoot the setup.

 

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.
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Article ID: 2004583 - Last Review: 10/26/2009 17:04:00 - Revision: 3.0

  • Microsoft Dynamics CRM for Microsoft Office Outlook
  • Microsoft Dynamics CRM for Microsoft Office Outlook with Offline Access
  • kbmbsmigrate KB2004583
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