Article ID: 2009298 - View products that this article applies to.
After your computer is upgraded from Windows Vista to Windows 7, you cannot download albums in Windows Live Photo Gallery.
When you try to download an album from OneDrive (formerly SkyDrive) or from photos.live.com, a new browser window or a new tab that contains http://download.live.com/photogallery
(http://download.live.com/photogallery)appears. Then, you are prompted to download and then install Windows Live Photo Gallery again.
Note The expected behavior when you download an album is that the Windows Live Photo Download Wizard dialog box is displayed.
During the installation of Windows Live Photo Gallery, a registry key that stores the version of Windows Live Photo Gallery is created. However, the registry key is deleted incorrectly during the upgrade process. Therefore, you are prompted to download and then install Windows Live Photo Gallery again, and cannot download albums.
Diagnose and fix the problem automatically
This troubleshooter fixes many problems.Learn moreRun now
Let me fix it myselfImportant This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/322756/ )How to back up and restore the registry in Windows
To fix this problem, use one of the following methods:
Method 1Use the Repair option for Windows Live Essentials in Programs and Features in Control Panel.
Method 2Regenerate the registry key to inform Windows Live Photo Download Wizard which version of Windows Live Photo Gallery you are running. To do this, follow these steps:
How the MATS package works to fix this problemClick here to understand how the MATS package works to fix this problem
Other issues that the MATS package fixes
(https://support.microsoft.com/kb/930097/ )Computer is slow when Windows Photo Gallery displays TIFF images that do not fit into one page in Windows Vista
(https://support.microsoft.com/kb/2415237/ )Can't preview pictures in Windows Photo Gallery in Windows Vista
(https://support.microsoft.com/kb/2415238/ )Color issues in the print preview of an image in Windows Photo Gallery in Windows Vista
(https://support.microsoft.com/kb/938818/ )Can't see pictures in a slide show in Windows Photo Gallery in Windows Vista
(https://support.microsoft.com/kb/944221/ )Windows Live Photo Gallery freezes or can't start
(https://support.microsoft.com/kb/939395/ )An image and its background become yellow in Windows Photo Gallery in Windows Vista
(https://support.microsoft.com/kb/930102/ )Image transition issues in Windows Photo Gallery in Windows XP or in Windows Vista
(https://support.microsoft.com/kb/2425702/ )A screen saver that displays pictures stops working in Windows
Article ID: 2009298 - Last Review: February 20, 2014 - Revision: 14.1