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Lync user's contact list is empty or incomplete in Office 365 Dedicated/ITAR


In Microsoft Lync or Microsoft Office Communications Server (OCS) in an Office 365 Dedicated/ITAR environment, a user's contact list is empty, or some of the contacts are missing.


This issue occurs for one of the following reasons:

  • The contacts were deleted accidentally.
  • The user account was deprovisioned and then reprovisioned.

Contact Microsoft Online Services Support by online submission or by telephone.


Article ID: 2021043 - Last Review: 04/09/2015 03:12:00 - Revision: 26.0

Microsoft Business Productivity Online Dedicated, Microsoft Office Communications Online Dedicated, Microsoft Office Communicator 2007, Microsoft Lync 2010

  • KB2021043