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Items that are deleted from a shared mailbox go to the wrong folder in Outlook

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Summary
When you use Microsoft Outlook to delete items from a mailbox folder of another user for whom you have deletion privileges, the deleted items go to your Deleted Items folder rather than to the Deleted Items folder of the mailbox owner.
More information
Outlook provides a Windows Registry setting to switch the destination ofdeleted items to the mailbox owner's Deleted Items folder.

To switch the destination of deleted items

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows

To have us switch the destination for deleted items for you, go to the "Here's an easy fix" section. If you prefer to switch the destination for deleted items yourself, go to the "Let me fix it myself" section.

Here's an easy fix

To switch the destination for deleted items automatically, click the Download button. In the File Download dialog box, click Run or Open, and then follow the steps in the easy fix wizard.

For Outlook 2013
Stores deleted items in your folder
Stores deleted items in the mailbox owner's folder

For Outlook 2010, Outlook 2007, Outlook 2003, Outlook 2002, Outlook 2000
Stores deleted items in your folder
Stores deleted items in the mailbox owner's folder



Notes
  • The easy fix solutions will not work if  DelegateWasteBasketStyle has been applied by using a group policy.
  • Please make sure that the delegate user has at least Author level permission rights to the Deleted Items folder of the owner's mailbox when you run the second easy fix solution.
  • This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.
  • If you are not on the computer that has the problem, save the easy fix solution to a flash drive or a CD and then run it on the computer that has the problem.




Let me fix it myself

To change the registry setting, follow these steps:
  1. Quit Outlook.
  2. Start Registry Editor. To do this, use one of the following procedures, as appropriate for your version of Windows.
    • Windows 8 and Windows 10: Press Windows Key + R to open a Run dialog box. Type regedit.exeand then press OK.
    • Windows 7: Click Start, type regedit.exein the search box, and then press Enter.
  3. Locate the registry key that is appropriate for your version of Outlook.
    HKEY_CURRENT_USER\Software\Microsoft\Office\x.0\Outlook\Options\General
    NoteThe x.0 placeholder represents your version of Office (16.0 = Office 2016, 15.0 = Office 2013, 14.0 = Office 2010, 12.0 = Office 2007).
  4. Right-click the DelegateWastebasketStyle value, and then click Modify.

    If the key is not present, use the following steps to create it:
    1. Right-click the General folder in the path that is defined in step 4 in the "To Switch the Destination of Deleted Items" section earlier in this article.
    2. Point to New, and then click DWORD Value.
    3. Type DelegateWastebasketStyle, and then press Enter.
  5. Change the value data in the Edit DWORD Value dialog box to one of the following values:
    • 8 = Stores deleted items in your folder.
    • 4 = Stores deleted items in the mailbox owner's folder.
    Note Make sure that the delegate user has at least Author level rights for the Deleted Items folder of the owner's mailbox. If the delegate does not have these rights, and this registry option is set to 4, then either the item is deleted permanently or the user receives one of the following error messages:
    • The item could not be deleted, it was either moved or already deleted, or access was denied.
    • Operation Failed.
    • Some items cannot be deleted. They were either moved or already deleted, or access was denied.
    • Could not complete the deletion. The items may have been already deleted or moved.
  6. Quit Registry Editor.
  7. Restart Outlook.

Determine if DelegateWasteBasketStyle was applied by using Group Policy

If the above registry value has no effect, an administrator may have applied the setting using a group policy. Group Policy registry values override those that are configured in the user settings section of the registry.

If you find the DelegateWasteBasketStyle value exists in the following Registry key, it is likely because group policies are used in your organization.
HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\x.0\Outlook\Options\General
NoteThe x.0 placeholder represents your version of Office (16.0 = Office 2016, 15.0 = Office 2013, 14.0 = Office 2010, 12.0 = Office 2007).

To review group policies that apply to your user or computer account, contact your Active Directory administrator.

Did this fix the problem?

Check whether the problem is fixed. If the problem is fixed, you are finished with this section. If the problem is not fixed, you can contact support.
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Article ID: 202517 - Last Review: 12/18/2015 06:48:00 - Revision: 18.0

  • Outlook 2016
  • Microsoft Outlook 2013
  • Microsoft Outlook 2010
  • Microsoft Office Outlook 2007
  • Microsoft Office Outlook 2003
  • Microsoft Outlook 2002 Standard Edition
  • Microsoft Outlook 2000 Standard Edition
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