The Microsoft Exchange Information Store service crashes on a Microsoft Exchange Server 2007 server when you start it or try to mount certain databases. Additionally, the following events are generated in Application log:
Event Type: Error Event Source: MSExchangeIS Event ID: 9659 Description: The Microsoft Exchange Information Store encountered an unexpected exception 0xC0000005 at address <address> while processing a request for user <NETWORK SERVICE account>.
Event Type: Error Event Source: MSExchange Common Event ID: 4999 Description: Watson report about to be sent to dw20.exe for process id: <ID>, with parameters: E12N, c-rtl-AMD64, <version>, store.exe, exmime.dll, xxxx, c0000005, xxxx, <version>.
Event Type: Error Event Source: Microsoft Exchange Server Event ID: 1000 Description: Faulting application store.exe, version <version>, stamp xxxx , faulting module exmime.dll, version <version>, stamp xxxx , debug? 0, fault address <address>.
This issue occurs because a certain "bad" message is located in a user's Outbox.
To resolve this issue, install the following update rollup:
2407025 Description of Update Rollup 2 for Exchange Server 2007 Service Pack 3
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.