Opalis Integration Server Client becomes unresponsive when navigating to one or more specific policies
When navigating to one or more specific policies using the Opalis Integration Server Client, the Client becomes unresponsive for a long period of time before recovering or does not recover at all.
When viewing the process (OISClient.exe) in Task Manager, the process may show 100% CPU usage. In addition, when viewing the OpalisManagementService.exe process on the Opalis Integration Server Management Server computer, it also may show 100% CPU usage.
Closing the Opalis Integration Server Client gracefully (if possible) stops the CPU usage of the Client and allows the OpalisManagementService.exe process to cease consuming 100% CPU and return to normal consumption. Terminating the OISClient.exe process from Task Manager stops the CPU usage of the Client but OpalisManagementService.exe may continue to consume 100% CPU unless it is also terminated using Task Manager.
If Log Purging is not already enabled, then it should be enabled and configured to an appropriately aggressive purging schedule. If Log Purging is already enabled, then the configuration should be updated to be more aggressive.
Once Log Purging has been appropriately configured, select the "Purge Now" button to perform an immediate purge operation. If the symptoms still exist, then the purging configuration still needs to be more aggressive.
To configure Log Purge, follow the steps outlined below:
- Open the Opalis Integration Server Client and connect to your desired Management Server.
- Right-Click on the Management Server name in the Connections pane and select Log Purge....
- Check the Schedule Log Purge checkbox in order to define a purging schedule.
- Select the desired option in Log Purge Options and populate theentries or days fields as desired.
The following Log Purge Options are available and will be applied to all policies with each purge execution:
- Keep last - Keeps the most recent number of policy instances as defined by the user and purges the rest from the database.
- Keep entries for the last - Keeps all policy instances that have occurred within the defined number of days from the current date and purges the rest from the database.
- If the number of entries exceeds - Performs a check against each policy to determine if the number of existing policy instances exceeds the defined amount and if so keeps all policy instances that have occurred within the defined number of days from the current date and purges the rest from the database.
Article ID: 2104676 - Last Review: 12/12/2015 08:41:15 - Revision: 2.0
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