Dell and IBM Notebook Computers May Not Suspend

This article was previously published under Q211205
This article has been archived. It is offered "as is" and will no longer be updated.
Symptoms
A Dell or IBM notebook computer may hang (stop responding) when it tries to use Standby mode.
Cause
This behavior can occur if the COM port is open (by a modem, debugging, or so on) when the computer tries to use Standby mode.
Resolution
To work around this issue, make sure the COM port is not active when the computer goes to Standby mode.
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Properties

Article ID: 211205 - Last Review: 10/26/2013 12:56:00 - Revision: 4.0

  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Professional Edition
  • kbnosurvey kbarchive kbenv kbhardware kbnofix kbprb KB211205
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