An Exchange Server 2007 Unified Messaging user cannot play a voice mail if the caller-id of the external caller contains a wildcard character
Consider the following scenario:
- User A is a Microsoft Exchange Server 2007 Unified Messaging user.
- An external caller calls User A and leaves a voice mail.
- The caller-id of the external caller contains a wildcard (*) character.
In this scenario, User A finds the following results:
- When User A logs into Outlook Voice Access and then tries to play the voice mail, there is nothing. Or, User A receives the following error message:
Message cannot be read.
- User A cannot play the voice mail by using the Play on Phone feature in Microsoft Office Outlook.
- User A cannot press the Play button of Windows Media Player for the voice mail in Outlook and in Outlook Web Access.
Certain third-party gateways add a wildcard character to the caller-id of the external caller.
This problem occurs because the caller-id of the external caller is used for the voice mail file name. However, wildcard characters are invalid for file names.
To resolve this problem, install the following update rollup:
Description of Update Rollup 1 for Exchange Server 2007 Service Pack 3
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Article ID: 2121947 - Last Review: 09/17/2010 03:43:00 - Revision: 1.0
- Microsoft Exchange Server 2007 Service Pack 3
- Microsoft Exchange Server 2007 Enterprise Edition
- Microsoft Exchange Server 2007 Standard Edition
- kbqfe kbfix kbexpertiseinter kbhotfixrollup kbsurveynew KB2121947