This article was previously published under Q213001
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If an administrator runs a remote execute command containing quotes during a remote control session, Microsoft Systems Management Server (SMS) tries to run the command on the client but fails. As a result, the remote-control session on the site server computer temporarily stops responding.
The status responds with a "Communication Failure" error, and the site server loses the connection with the client, causing the tools window to close.
After the tools window is closed, subsequent attempts to re-establish another remote tools session fail. The client remains stuck trying to run a command that it cannot process.
This behavior occurs because the client is holding onto the initial remote session, preventing it from responding to another remote control request.
To work around this issue, manually close the command dialog box that is running on the client computer; doing so allows a remote tools session to reconnect.
Microsoft has confirmed that this is a problem in Systems Management Server 2.0.