Article ID: 214402 - View products that this article applies to.
When you send e-mail messages you may receive an error message that your e-mail cannot be sent due to SMTP relay blocking. The exact error message may vary, depending on your Internet Service Provider (ISP); however, it will be similar to the following error message:
The message could not be sent because one of the recipients was rejected by the server. The rejected e-mail address was '<firstname.lastname@example.org>'. Subject: '<Test>', Account: '<Test>', Server: '<smtp.microsoft.com>', Protocol: SMTP, Server Response: '550 <email@example.com>... Relaying Denied', Port: 25, Secure (SSL): No, Server Error: 550, Error Number: 0x800CCC79
This problem can occur with the following configurations:
This problem affects all messaging clients, regardless of manufacturer.
Customers should contact their ISP for assistance since this problem is not caused by the e-mail client. From a messaging client standpoint, there are no solutions for customers who have ISP's that block all SMTP Relay traffic.
Most of the new SMTP e-mail gateway software can allow relaying for specific IP addresses. This is how cable modem and ADSL users will be able to continue to use their same ISP. The cable modem or ADSL provider must provide the customer a static IP address, in turn, the customer's e-mail ISP will allow relaying for that specific IP address. Banks of IP addresses can also be allowed which may provide a workaround for some corporate customers who access ISP's through their corporate LAN.
If the error is random, it is possible that your SMTP server is checking whether the domain or the recipient name actually exists before sending. If the recipient's mail server is temporarily down or unavailable for another reason, such as high network volume, your SMTP server cannot verify the address and may reject the relay. In this case, no action is required. The message will be sent when the receiving server is again available.
This problem may become more common as ISP's begin to take action against SPAM e-mail. SPAM is flooding the Internet with many copies of the same message in an attempt to send the message to people who would not otherwise choose to receive it. Most SPAM uses an automated system to send commercial advertising, or mass marketing e-mail messages. SPAM costs the sender very little to send; most of the costs are paid for by the recipient or the e-mail providers.
Some ISP's are fighting SPAM by requiring each user to be dialed directly into their system in order to send e-mail through their SMTP gateway. This is an easy way to control SPAM but may affect some users who tunnel into their e-mail account from another ISP.
MSN, the Microsoft Network, is one example of an ISP that has imposed SPAM blocking. Additionally, MSN has imposed restrictions whereby if the e-mail address in your Internet Account properties does not match that of your MSN account, you may also receive SMTP blocking errors. This affects users who receive mail with two different Internet addresses but want the same reply address on both e-mail accounts. Other ISP's implement similar strategies.
In order to send or receive email through a LAN, additional ISP or DSL and similar connection devices through MSN, the smtp server settings must be set to secure. before the smtp server settings.
MSN mail server settings for a LAN, DSL or third party connection should be set to secure.smtp.email.msn.com
(http://go.microsoft.com/fwlink/?LinkId=151500)for other considerations.
Article ID: 214402 - Last Review: June 22, 2014 - Revision: 2.0